How to correct this Outlook error with correlation ID

Michael Feingold 140 Reputation points
2023-10-10T18:01:12.1+00:00

I have a customer who is getting this error. I already cleared the roaming cache. It did not help.

Correlation Id: e0d7308b-bd8a-4773-8842-4076bff2a5a5

Timestamp: 2023-10-10T17:52:59.000Z

DPTI: e8a05e13143dd66d6c782fc839b531294b50e800696a756c829d01f21b17f3ec

Error Tag: 7ita9

Error Code: 3399811147

Outlook
Outlook
A family of Microsoft email and calendar products.
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  1. Zwahlen Markus 10 Reputation points
    2023-10-15T08:03:25.7033333+00:00

    Have the same problem on Terminalserver with only one account

    2 people found this answer helpful.

  2. ChristyZhang-MSFT 21,256 Reputation points Microsoft Vendor
    2023-10-31T09:03:51.1666667+00:00

    Hi @Michael Feingold ,

    Thanks for the sharing.


    However, due to a recent update in forum policy, the question author now is not able to accept their own answers.

    So I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.

    Issue:

    Correlation Id: e0d7308b-bd8a-4773-8842-4076bff2a5a5

    Timestamp: 2023-10-10T17:52:59.000Z

    DPTI: e8a05e13143dd66d6c782fc839b531294b50e800696a756c829d01f21b17f3ec

    Error Tag: 7ita9

    Error Code: 3399811147

    Solution:

    The answer to this was to allow mailbox delegation from the Exchange Admin center since the accounts were technically Exchange online.

    2 people found this answer helpful.

  3. ChristyZhang-MSFT 21,256 Reputation points Microsoft Vendor
    2023-10-16T09:04:29.12+00:00

    Hi @Michael Feingold ,

    Thanks for your reply!

    There are several Office 365 and exchange accounts with this user. Only one exchange account is failing

    Do you mean that the issue occurs with one of his accounts? If so, are these account in one organization?

    And what's the account? Exchange online?

    In order to further confirm if the issue is related to the account, it's suggested that you could try to add the account in Outlook on other machines to check if there're any differences.

    In addition, i found a similar thread which mentioned that the below information:

    User's image

    It's suggested that you could try it and check if the above is helpful.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.

  4. Burasate Mangmeephon 0 Reputation points
    2023-10-19T05:01:30.16+00:00

    Troubleshooting details

    If you contact your administrator, send this info to them.

    Copy info to clipboard ✔ Copied

    Correlation Id: a40014b0-212c-4da9-8e43-14f7e535ec10

    Timestamp: 2023-10-19T04:57:57.000Z

    DPTI: f9c46d6ec46488e03d04410f0712fb8bb52c51d85049b3b470f4de79e0a19d73

    Error Tag: 5fcl8

    Error Code: 1067

    0 comments No comments

  5. Michael Feingold 140 Reputation points
    2023-10-26T15:23:35.5733333+00:00

    Thanks for the input. I had a support call in with MS. The answer to this was to allow mailbox delegation from the Exchange Admin center since the accounts were technically Exchange online. The end user had been using the accounts in Outlook without issues. Not sure what changed on MS end.