How to correct this Outlook error with correlation ID

Michael Feingold 130

I have a customer who is getting this error. I already cleared the roaming cache. It did not help.

Correlation Id: e0d7308b-bd8a-4773-8842-4076bff2a5a5

Timestamp: 2023-10-10T17:52:59.000Z

DPTI: e8a05e13143dd66d6c782fc839b531294b50e800696a756c829d01f21b17f3ec

Error Tag: 7ita9

Error Code: 3399811147

ChristyZhang-MSFT 21,006 Reputation points Microsoft Vendor

2023-10-11T05:39:04.4433333+00:00

Hi @Michael Feingold ,

Welcome to our forum!

Does this issue occur in Outlook client? Or Outlook on web?

And have you done any specific operations before the error occurred?

For our better research, it's suggested that you could provide a screenshot of the error. (In order to avoid the privacy leakage, please remember to hide your personal information.)
Murali K 10 Reputation points

2023-10-12T09:22:20.8733333+00:00

Correlation Id: 5339290d-c505-4a5c-a29d-f0fe601fb5f1

Timestamp: 2023-10-12T09:20:21.000Z

DPTI: 6242de03bc74585bd9be69b9dcf1b0b6c0c0e3dd07e23550d578aeab575f9357

Error Tag: 5fcl8

Error Code: 1067
Kilian Vincke 0 Reputation points

2023-10-12T09:32:12.6033333+00:00

See https://answers.microsoft.com/en-us/outlook_com/forum/all/need-help-with-error-message/f4aa2499-b91e-4769-92a4-3714fe13846f
Michael Feingold 130 Reputation points

2023-10-12T15:12:10.49+00:00

I cleared datacache.

I removed the account, rebooted machine, and tried adding account back in. I tried adding the account in mail and in Outlook, Both failed. Same error. There are several Office 365 and exchange accounts with this user. Only one exchange account is failing
Murali K 10 Reputation points

2023-10-13T06:34:34.8066667+00:00

Just adding more information that I encountered this issue after installing updates on my Windows 10 operating system. I am still not able to log on to my account even though I purchased the account. This is disturbing. Check the screenshot attached. Outlook Error.jpg
Pedro Leitao 0 Reputation points

2023-10-13T16:15:17.1233333+00:00

Have the same problem after office update
Sean Uddin 0 Reputation points

2023-10-17T13:27:58.5633333+00:00

I didn't even install any updates today; Outlook was fine yesterday. I did note that upon booting this morning, as I started with my VPN in a different part of Indonesia. My time and date were set to a new zone. I turned on the VPN and switched back to my actual time and date. This is the ONLY thing that has been done to my machine today.

Correlation Id: 25a07e5f-e273-4f50-81aa-f8aa59dc477f

Timestamp: 2023-10-17T13:23:36.000Z

DPTI: 1d658839a172d64a673129981aa68503c1173f0a1b597106257ff9db8c97be5a

Error Tag: 657rx

Error Code: 2148073520

error occurred in outlook and i cannot send emails...
Fabian Rodriguez 0 Reputation points

2023-10-18T14:52:58.72+00:00
I encountered the same error-tag: 7ita9

My problem came from Office 365 hosting from a third party (GoDaddy)

Because GoDaddy's Microsoft 365 version is nested inside a GoDaddy UI, it causes problems with things like Single Sign ON (SSO) and other token-based authentication clients and cross sign-ins with other Microsoft services.

For Example, if you sign in to Microsoft for Edge, Bing, or your Windows 10 Computer, you end up in a login loop when trying to sign in to your Office programs (Word, Excel, etc..) through the GoDaddy UI.

The solution

1: Deleted any saved office accounts from Credential manager

2: Disconnected any Microsoft accounts from "access work or school" in system settings.

Uninstalled Office 365 through the Control panel> Programs and features.

restarted PC.

Reinstalled Office apps

activated office with a GoDaddy account that has a license to office apps and when prompted to "sign in to all apps" select "okay"

added the necessary email account to outlook.

Hope this helps.
ChristyZhang-MSFT 21,006 Reputation points Microsoft Vendor

2023-11-01T09:24:23.6133333+00:00

Hi @Michael Feingold ,

I am writing to see how everything is going on with this thread, is this issue resolved now? If so, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
Fernandez, Arlenne - 0666463 0 Reputation points

2023-11-01T15:15:18.0766667+00:00

Correlation Id: 9d85f50e-84e5-41ae-8b3d-8a0fa1e4b60b

Timestamp: 2023-11-01T15:12:27.000Z

DPTI: 2E740CD5-4138-4FDF-8E44-106D665E3D0D

Error Tag: 48bhe

Error Code: 0
Sinta Intan Kusuma 0 Reputation points

2023-11-16T01:55:06.82+00:00

Correlation Id: dadeeb84-b33a-41f5-a4a7-1c7657f18c62

Timestamp: 2023-11-16T01:49:36.000Z

DPTI: bc09fac2c0c20187a8f1785650491c9fabc5969ab2d21fc2d77c64abb7c2c18e

Error Tag: 4vt9f

Error Code: 0
MUHAMMAD ALIF ZAKWAN BIN MOHD FARIZ 0 Reputation points

2023-11-21T02:47:13.8133333+00:00

Correlation Id: 4db772e7-2bda-47f1-9bba-b7b1e0a68c27

Timestamp: 2023-11-21T02:41:18.000Z

DPTI: 86b74379392f133d2134e29c443342e1c928041f8d7baff6a24c1164556011a1

Error Tag: 657rx

Error Code: 2148073494

How to solve this problem?
Reema Elnissa 0 Reputation points

2023-12-11T12:28:50.5366667+00:00

Correlation Id: 94e412fb-61e5-47eb-b1a8-275922add894

Timestamp: 2023-12-11T12:22:03.000Z

DPTI: 07fe23ea7d63c4a3

Error Tag: 9hehw

Error Code: 0
Sphesihle Mlondo 0 Reputation points

2024-01-15T07:37:28.6633333+00:00

Correlation Id: c5766fc8-eb56-4720-93eb-922865668378 Timestamp: 2024-01-15T07:29:51.000Z DPTI: 4a53053f9aa61984dd67ecf52061c93addb0b8d483ad52466a9930b40a50d77d Error Tag: 48v35 Error Code: 2147942402
Tabitha Caudill 0 Reputation points

2024-02-18T09:36:50.72+00:00

Error Code: 50129 Request Id: 45c4fdf4-9d0b-44a1-b877-d8e703a94000 Correlation Id: 91ae932b-3c5e-493e-809d-3bb192d12236 Timestamp: 2024-02-18T09:34:42.967Z App name: Microsoft Authentication Broker App id: 29d9ed98-a469-4536-ade2-f981bc1d605e IP address: 2603:9001:3600:d071:93f0:c279:5366:fb11 Device identifier: Not available Device platform: Android Device state: Unregistered
DannyOG 0 Reputation points

2024-02-22T15:06:38.99+00:00
Please do the following for resolution:

Launch Word/PowerPoint/Etc

Validate the user is logged into one of these applications

Log the user out of any other O365 application

Log back in

When prompted to permit the account to access all O365 resources, select OK.

There is another option to sign into the specific application, which I believe is where the issue originates

Log into Word/PowerPoint/Etc

Restart Outlook and try to sign in again.
Andrew Scaduto 0 Reputation points

2024-03-05T18:36:44.4966667+00:00
This is the solution that worked for me. FYI, this client is using GoDaddy (boo) as their Microsoft tenant.

Remove the account from outlook on your PC.

Close outlook

In Windows Settings go to  Accounts  Access Work or School. Remove the account there as well

Re-connect the account through the Access Work or School Connect button

Open outlook

Hope this works for everyone!
Sarah Grim 0 Reputation points

2024-03-28T14:37:16.5466667+00:00

Correlation Id: d3d48c51-5bfd-4fcd-964d-4538bccea7aa

I'm getting this error message trying to watch a MS training on Excel
Gary Olson 0 Reputation points

2024-04-06T22:15:32.2633333+00:00

I am the admin, mailbox delegation hasn't changed. This just happened to one of my accounts, the others are fine. This is my priamry account. Web and Mobile work fine and Outlook 2016 on Windows 7 works fine. Only Outlook 2019 on Windows 11 has this issue and on only one account
prashant mahilane 0 Reputation points

2024-04-09T10:51:45.1166667+00:00

Correlation Id: 70496c9c-2b36-1940-bedb-edee58d69fa0

Timestamp: 2024-04-09T10:48:10.000Z

DPTI: f809e677011ac5ed

Error Tag: 49dvs

Error Code: 0
Emil Kwesi Kobina 0 Reputation points

2024-05-02T10:21:40.5433333+00:00

Hello All,

I resolved this problem by uninstalling 0365 Apps and rebooted the machine and install it again. Reconfigure Outlook and you will be fine. Error disappear and Outlook works fine. Cheers!

12 answers

Gary Olson 0 Reputation points

2024-04-06T22:13:00.07+00:00

I am the admin, mailbox delegation hasn't changed. This just happened to one of my accounts, the others are fine. This is my priamry account. Web and Mobile work fine and Outlook 2016 on Windows 7 works fine. Only Outlook 2019 on Windows 11 has this issue and on only one account
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Jonathan O'Brien 26 Reputation points

2024-05-01T06:39:04.16+00:00

Must be a new different issue with the same error code.

I have one user in Outlook requiring authenticator be activated. I enforced it last year but he's not been using his email until now. After clicking on Next in the Authenticator prompt it brings up a large White Square and does nothing.

So I tried logging him in on his and my computers to:

office.com

outlook.office.com

mysignins.microsoft.com/security-info

And all of these give the same error. Of course nothing has changed with delegation, etc, office.com login has nothing to do with his Windows 10 Pro or updates or accepting azure defaults connecting to the domain etc etc.

Wondering if two people with the same issue in less than 4 weeks points to a new issue. For now I am guessing it is related to a bug with him not setting up authenticator initially and then something locking him out. But his log in is NOT blocked. So somewhere deeper hidden. I'll try resetting his MFA and see if that helps.

https://login.microsoftonline.com/common/login

You don't have access to this

Your sign-in was successful but you don't have permission to access this resource.

Sign out and sign in with a different account

More details

Error Code: 530035

Request Id: bcae9291-65fb-46f0-a4e5-c0a31e1a5500

Correlation Id: 4ee6d8d7-050e-4cd5-8b9e-9871c278b01c

Timestamp: 2024-05-01T06:25:44.849Z

App name: OfficeHome

App id: 4765445b-32c6-49b0-83e6-1d93765276ca

IP address: 49.195.113.173

Device identifier: Not available

Device platform: Windows 10 [I am doing this on Windows 11 Pro, go figure]

Device state: Unregistered
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hien pham 0 Reputation points

2024-05-10T14:10:20.48+00:00

Correlation Id: 18b53cfb-6926-4e1f-8466-72b16033d333

Timestamp: 2024-05-10T14:09:16.000Z

DPTI: 5498218657d5beefb9c8b8a7df42e0cf8a8ee9edeea83285fc1095e25c1dea6b

Error Tag: 4usqa

Error Code: 3399614475
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