I am trying to uninstall our existing antivirus from android devices but getting the error code Error code: 0xC7D24FB8 The application failed to install because there is another blocked application that is currently present.

Question

I am trying to uninstall our existing antivirus from android devices but getting the error code Error code: 0xC7D24FB8 The application failed to install because there is another blocked application that is currently present.

shafquatzaman-3428 0

Good Day Experts, I have 200 Android devices enrolled through the Intune kiosk profile. The apps are managed apps installed from the Google Play Store. Now, I want to uninstall our existing antivirus from all the Android devices. So I created a group named uninstall and included that group under the uninstall assignment and also excluded it from the required assignment. However, when it tries to uninstall the app it throws an error Error code: 0xC7D24FB8 The application failed to install because there is another blocked application that is currently present. How do i resolve this matter? It's driving me crazy. Thanks heap.

Kind Regards

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Answer 1

Crystal-MSFT 53,991 Microsoft External Staff

@shafquatzaman-3428, Thanks for posting in Q&A. Error code 0xC7D24FB8 indicates that there is another blocked application present on the device preventing the uninstallation of the antivirus app. This error can occur when the app is blocked by Google Play Protect due to security concerns or when a device does not support the app. To resolve this issue, you can try the following steps:

Check if the antivirus app can be uninstalled manually from the device. If it cannot be uninstalled manually, then it may be a system app that cannot be removed.
If the app can be uninstalled manually, then try disabling Google Play Protect temporarily and then attempt to uninstall the app again. To disable Google Play Protect, go to the Google Play Store app > Menu > Play Protect > Settings > Turn off "Scan device for security threats".
If the above steps do not work, then you may check if there's any policy which set restricted app in your environment.

Hope the above information can help.

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Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2023-10-13T02:39:00.25+00:00

@shafquatzaman-3428, Hope things are going well. If there's any update, feel free to let us know.
shafquatzaman-3428 0 Reputation points

2023-10-16T04:13:35.41+00:00
@Crystal-MSFT Good day mate. I tried what you mentioned in your earlier post.

I can manually uninstall the app (antivirus) and also check that it's not a system app but a managed Google Play app.

Play protect was turned on in the previous scenario disabled it and tried to uninstall the app but still gave the error cannot be uninstalled with the same error code.

I tried to have a look at the antivirus policy and could not find any policy that stopped it from being uninstalled.

I am using kiosk profile mode corporate owned fully managed. I put that device group under the required assignment first to install the app then excluded it from the required assignment and included it under the uninstall assignment in intune.

Any idea what I can do from here? Have a lovely day ahead and sorry for the late reply.

Kind Regards
shafquatzaman-3428 0 Reputation points

2023-10-16T04:35:24.0533333+00:00

I tried to uninstall other apps as well but getting the same error code :(
shafquatzaman-3428 0 Reputation points

2023-10-16T04:53:40.8333333+00:00

i was able to uninstall google maps but not Symantec :(
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2023-10-16T05:46:30.22+00:00

@shafquatzaman-3428, Thanks for the reply. From your description, it seems many apps are unable to uninstall with the same error. To check this, you can open case and analyze logs to get more information: Here is a link with the steps to open case for your reference:

https://learn.microsoft.com/en-us/mem/get-support
shafquatzaman-3428 0 Reputation points

2023-10-16T05:48:20.3533333+00:00

Thanks @Crystal-MSFT mate :)

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I am trying to uninstall our existing antivirus from android devices but getting the error code Error code: 0xC7D24FB8 The application failed to install because there is another blocked application that is currently present.

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