I can't open Sendgrid from Azure Portal

Question

I can't open Sendgrid from Azure Portal

Aleksandar Bozhinovski 10

2023-10-11 10_09_16-theignizer-sendgrid - Microsoft Azure

Hi,
I have issue with opening Sendgrid from the Azure portal.
In Azure portal the "Open SaaS Account on publisher’s site" link is disabled.

Anyone has an idea why?

Ryan Hill 30,281 Reputation points Microsoft Employee Moderator

2023-10-12T19:25:23.1933333+00:00

@Aleksandar Bozhinovski it seems others experiencing a similar issue. I'll see if I can find out anything but also feel free to reach out to SendGrid support.
Aleksandar Bozhinovski 10 Reputation points

2023-10-13T07:47:14.9933333+00:00

Hi, thank you for replying.
Not an issue anymore. Someone, somewhere resolved it. I reached to Sendgrid but they didn't do anything on their end.

I see in the Activity Log lot of errors as following:

Operation name: "Get the SaaS Subscription Level resource access token";
Error code: "WrongSubscriptionStatus";
Error message: "ISV Activation link cannot be generated because the state 'Subscribed' indicates that the subscription is either activated or unsubscribed";

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Ryan Hill 30,281 Reputation points Microsoft Employee Moderator

2023-10-12T19:25:23.1933333+00:00

@Aleksandar Bozhinovski it seems others experiencing a similar issue. I'll see if I can find out anything but also feel free to reach out to SendGrid support.
Aleksandar Bozhinovski 10 Reputation points

2023-10-13T07:47:14.9933333+00:00

Hi, thank you for replying.
Not an issue anymore. Someone, somewhere resolved it. I reached to Sendgrid but they didn't do anything on their end.

I see in the Activity Log lot of errors as following:

Operation name: "Get the SaaS Subscription Level resource access token";
Error code: "WrongSubscriptionStatus";
Error message: "ISV Activation link cannot be generated because the state 'Subscribed' indicates that the subscription is either activated or unsubscribed";

Answer 1

Ryan Hill 30,281 Microsoft Employee Moderator

Hi @Aleksandar Bozhinovski

Glad to see your issue resolved. I asked around and with SendGrid being a 3rd party SaaS offering, the portal is just hosting the link. Since it's marketplace managed app, my assumption is on their end, they may have disabled URL or logic in their managed app led to the URL being disabled. Another impacted customer response was shared with me stating the issue was resolved by SendGrid.

Jeryl Lederman 0 Reputation points

2023-10-14T16:02:31.54+00:00

We are having the same issue, it started on 10/13/23 at 11 AM Eastern. Put in service request with Sendgrid but no response. Our E-Mails are not going out and we cannot access the subscription from Azure
Ryan Hill 30,281 Reputation points Microsoft Employee Moderator

2023-10-15T18:47:35.96+00:00

@Jeryl Lederman shoot me an email to AzCommunity[at]microsoft[dot]com ATTN: Ryan with a link to this post.

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I can't open Sendgrid from Azure Portal

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