Can't log in O365

candice 0 Reputation points
2023-10-13T08:20:19.9533333+00:00
UTC Date: 2023-10-13T08:16:59.243ZClient Id: 8BF1FE54FF8448489E385692E659B9EASession Id: cf3fc03d-c9ee-44f5-8f8d-4e4b670a165aClient Version: 20230922005.27BootResult: configurationBack Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefinederr: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedExceptionesrc: StartupDataet: ServerErrorestack: Error: 500    at Object.s [as createStatusErrorMessage] (https://res-h3.public.cdn.office.net/owamail/hashed-v1/hashed/scripts/owa.mailindex.66a26de7.js:2:122372)    at https://res-h3.public.cdn.office.net/owamail/hashed-v1/hashed/scripts/owa.mailindex.66a26de7.js:2:136110st: 500ehk: X-OWA-Errorefe: PS2PR02CA0028, TYAPR01CA0161ebe: PS2PR04MB3701emsg: UserHasNoMailboxAndNoLicenseAssignedError
Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,397 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Jarvis Sun-MSFT 10,176 Reputation points Microsoft Vendor
    2023-10-16T02:18:54.97+00:00

    Hi @candice,

    Welcome to our Q&A forum!

    Based on the error message you provided, it seems like you’re encountering a UserHasNoMailboxAndNoLicenseAssignedError. This error message indicates that there might be a license issue with your account. It could be that your admin has not assigned an Exchange online license to your account yet, or in some cases, it could be that your admin has made a change lately in license settings.

    I would recommend reaching out to your admin to assign a license to your account and then login your account with Outlook Web App (OWA) to see if the error preexist. If not, change a browser such as Edge.

    Please refer to this post: https://learn.microsoft.com/en-us/answers/questions/1080144/userhasnomailboxandnolicenseassignederror


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.