Cannot save excel file on onedrive using my macbook

Question

Hi

I cannot save my Microsoft Excel workbook files onto my Onedrive using using my Macbook laptop. Each time I create a new file and want to save it, I receive a prompt message that the document cannot be saved.

This happens with my Microsoft Word documents as well.

How do I fix the issue? It started 3 weeks ago.

Answer 1

Hi,

Did this problem only appear in New Workbook?

I suggest you try to open a file from OneDrive directly and check if you can save it without problem.

Then try to remove OneDrive account and re-add it to Office:

https://support.microsoft.com/en-au/office/how-to-add-onedrive-as-a-service-3ae78a39-c0de-4c86-8abc-ad519b6de44e#ID0EBF=Mac

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Answer 2

Hi,

Try to follow these methods in order to fix this issue-

1. Make sure your file names don't contain invalid characters or exceed the maximum length for file names.
2. Disable Antivirus/firewall as antivirus or firewall softwares can interfere with saving files to OneDrive.
3. Try repairing your Office apps (Excel and Word).
4. Try clearing your OneDrive cache. Open Terminal and past this command- rm -rf ~/Library/Caches/OneDrive (first Quit OneDrive).

If none of these points fix the issue, try the methods mentioned in this article.

Best Regards.