Unable to switch to company Azure directory

Kanan Kulkarni 0 Reputation points
2023-10-14T07:55:12.1866667+00:00

Hello,

I have a account which I am able to login using the Authenticator app.

I am also able to login to Azure portal and access my Default directory. However I am unable to switch the default directory to the company Azure directory. I was able to switch earlier.

When I switch to company's directory (for which I am already a user), the Authenticator app does not show pop up message to enter the number displayed on browser. My Authenticat app shows pop message to enter number when I login to my account. Why is my Authenticator app not working when switching the Azure default directory?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. 2023-10-24T04:33:45.9433333+00:00

    Hello @Kanan Kulkarni , if you're not getting prompts in your Authenticator App for a given tenant, please reach on of the aforementioned tenant admins so he can require re-register multifactor authentication. After that you will be able to re-register MFA for your account.

    Let us know if you need additional assistance. If the answer was helpful, please accept it and rate it so that others facing a similar issue can easily find a solution.

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