When trying to install IIS from Add Roles and Features on Windows Server 2019, an error "0x800f0831" occurs.

Question

English translation is next to the question in Japanese.

When I executed Add Roles and Features to install IIS on Windows Server 2019, the message "Unable to obtain list of features. Error 0x800f0831" was displayed.

I checked the CBS log to see if there were any errors related to KB, but there were none and I don't know how to improve it.

I've seen a few similar issues on the internet, but I haven't found any official solutions.

Does anyone know how to deal with this?

Answer 1

Hi @tt_pcmed

Error code 0x800f0831 means CBS store is corrupted. This issue occurs because the update that can't be installed requires the manifest of a previous update package.

To fix this issue, please try to the following methods:

Method 1: Repair the component store with DISM commands.

1.Open an elevated command prompt and run these four commands:

DISM /ONLINE /CLEANUP-IMAGE /SCANHEALTH

DISM /ONLINE /CLEANUP-IMAGE /CHECKHEALTH

DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH

Sfc /Scannow

2.Restar the device.

Method 2: Manually repair with the payload of the partially installed component.

Go to Microsoft Update Catalog.

1.In the Search box, enter the package ID of the <Missing_Package>.

2.Find the update that applies to your operating system appropriately in the search results, and then select the Download button.

3.In the Microsoft Update Catalog window, select the link of the file to download the update.

4.Select Close after the download process is done. Then, you can find a folder that contains the update package in the location that you specified.

5.Open the folder, and then double-click the update package to install the update.

For more information, please see https://learn.microsoft.com/en-us/troubleshoot/mem/configmgr/update-management/error-0x800f0831-installing-update.

Hope it helps.

Kind regards,

Lei