MS Teams freezing during meetings - both old and new

Question

MS Teams freezing during meetings - both old and new

Kenneth Ramaley 15

Recently MS Teams has begun freezing during important meetings - usually for about 10 seconds at a time, and maybe 8-10 times per hour. When it freezes, I can fully hear everyone else and see their video, but they cannot hear me and my video freezes.

So far I have tried all of these things:

Checking CPU/Mem usage - never goes above 30%
Network usage - never goes above 2%
Switching to "new teams" - no difference
Clearing Teams Cache - deleted all files in appdata/teams directory
Turning off my video - I still get the dropped audio for 10 seconds at a time

Any thoughts would be very much appreciated!

JimmyYang-MSFT 58,646 Reputation points Moderator

2023-10-18T06:03:43.8266667+00:00

Hi @Kenneth Ramaley

Have you tried to login Teams web client to see if this issue can be reproduced?

Does anyone else have the same problem when join Teams meeting?

It sounds like you have already tried several troubleshooting steps to address the issue. One thing you could try is to check if there are any updates available for Microsoft Teams and install them if there are. You could also try to change another device to join Teams meeting to see if it works.
Kenneth Ramaley 15 Reputation points

2023-10-20T13:36:33.6533333+00:00

Thanks @JimmyYang-MSFT . I have not yet tried the web client, but it definitely occurs on both the old and new desktop clients. Nobody else has the same problem on my calls.

What I would love to do is get some kind of system monitoring app to see what is happening on my pc when this happens - like maybe there is some kind of activity related to my security software, or even a temporary dip in connectivity, or some other kind of interrupt on the USB bus (which includes both my camera and my speakerphone). Is there such a tool that I could use to monitor everything and maybe click something to say "gather detailed data right now"? The incidents are pretty short like 10-15 seconds so I would need something very close to real time.

The only change I made around the time this started was to add an external USB Blu Ray drive, but it's not generally in use during my calls so I wouldn't think that could be related. It's unlikely to be my ISP since I have never had this problem before, but I can't rule that out either.

Any help would be appreciated. I will try the web client and see if I can reproduce there as well.
JimmyYang-MSFT 58,646 Reputation points Moderator

2023-10-31T10:14:47.3066667+00:00

@Kenneth Ramaley

We will check it later.
Kenneth Ramaley 15 Reputation points

2023-10-31T12:15:10.5666667+00:00

I have now tried the web client and have confirmed the same symptom - about 10-15 seconds approximately 2-3X per hour my audio and video freeze for the other participants, but I can here and see them the whole time.
Alex Emerson 10 Reputation points

2024-01-09T15:49:14.95+00:00

@Kenneth Ramaley have you found any fixes for this yet? I'm also experiencing this issue for the last 3-6 months. New Teams and Old Teams. not sure what you're running from a hardware standpoint but I'm running Dell Latitude.
Chris Grant 5 Reputation points

2024-01-22T17:45:22.3133333+00:00

Same issues. Seems better when Edge isn't running, and triggers when I fire up Edge.
Chris Grant 5 Reputation points

2024-01-22T17:47:26.0933333+00:00

I have heard rumor that it has to do with USB issues. So, the addition of a USB BluRay drive could be part of the trigger.
Michael Schwenkreis 0 Reputation points

2024-02-14T18:05:38.93+00:00

We have similar issues with teams in our environment. It seems to be that the issues is a general issues. In the last weeks we got more and more support calls from our colleagues with this issue. Many of them could only shutdown and restart the device. Uninstall or reinstall didn't solve the issue. We had updated the graphic card drivers but no luck at all...
Corrado Mencar 0 Reputation points

2024-03-22T14:21:01.6+00:00

I have the same problems with Teams for linux. I have tried different installations (PWA, unofficial clients using electron) without any solution.
Kevin House 10 Reputation points

2024-03-31T19:22:36.6166667+00:00

I have been having the same problem for the last few months. I thought it was a problem with my router, as I've had some other strange network behaviours too, on two PCs, but I had that replaced and this still happens.
It is a serious issue for me - I use Teams for client calls and I am effectively muted out of very important discussions very frequently, with no way to recover. This is harming my work and probably losing me business.

Given that MS has led us into Teams as a funamental business tool, this issue needs to be taken seriously.
Chris Grant 5 Reputation points

2024-04-01T02:38:32.6433333+00:00

Think I just figured out my Teams issue, as I have a 34" LG QHD monitor running on USB-C: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/teams-slow-video-meetings-laptops-4k

I don't have the ability to change GPU acceleration, however. I'll be talking to my Teams admin.
Jorg Schwarze 0 Reputation points

2024-04-09T11:34:59+00:00

The same problem has occurred with me after having received a new laptop and new install of teams. using my old teams link and a i-pad all seems to work fine.

Issue normally occurs within the first 2 minutes of a call and intermittently during the call. switching off the camera the issue does not occur . Further sometime others note the freeze whilst on my side all runs perfectly without interruptions in sound or video feed

Your answer

JimmyYang-MSFT 58,646 Reputation points Moderator

2023-10-18T06:03:43.8266667+00:00

Hi @Kenneth Ramaley

Have you tried to login Teams web client to see if this issue can be reproduced?

Does anyone else have the same problem when join Teams meeting?

It sounds like you have already tried several troubleshooting steps to address the issue. One thing you could try is to check if there are any updates available for Microsoft Teams and install them if there are. You could also try to change another device to join Teams meeting to see if it works.
Kenneth Ramaley 15 Reputation points

2023-10-20T13:36:33.6533333+00:00

Thanks @JimmyYang-MSFT . I have not yet tried the web client, but it definitely occurs on both the old and new desktop clients. Nobody else has the same problem on my calls.

What I would love to do is get some kind of system monitoring app to see what is happening on my pc when this happens - like maybe there is some kind of activity related to my security software, or even a temporary dip in connectivity, or some other kind of interrupt on the USB bus (which includes both my camera and my speakerphone). Is there such a tool that I could use to monitor everything and maybe click something to say "gather detailed data right now"? The incidents are pretty short like 10-15 seconds so I would need something very close to real time.

The only change I made around the time this started was to add an external USB Blu Ray drive, but it's not generally in use during my calls so I wouldn't think that could be related. It's unlikely to be my ISP since I have never had this problem before, but I can't rule that out either.

Any help would be appreciated. I will try the web client and see if I can reproduce there as well.
JimmyYang-MSFT 58,646 Reputation points Moderator

2023-10-31T10:14:47.3066667+00:00

@Kenneth Ramaley

We will check it later.
Kenneth Ramaley 15 Reputation points

2023-10-31T12:15:10.5666667+00:00

I have now tried the web client and have confirmed the same symptom - about 10-15 seconds approximately 2-3X per hour my audio and video freeze for the other participants, but I can here and see them the whole time.
Alex Emerson 10 Reputation points

2024-01-09T15:49:14.95+00:00

@Kenneth Ramaley have you found any fixes for this yet? I'm also experiencing this issue for the last 3-6 months. New Teams and Old Teams. not sure what you're running from a hardware standpoint but I'm running Dell Latitude.
Chris Grant 5 Reputation points

2024-01-22T17:45:22.3133333+00:00

Same issues. Seems better when Edge isn't running, and triggers when I fire up Edge.
Chris Grant 5 Reputation points

2024-01-22T17:47:26.0933333+00:00

I have heard rumor that it has to do with USB issues. So, the addition of a USB BluRay drive could be part of the trigger.
Michael Schwenkreis 0 Reputation points

2024-02-14T18:05:38.93+00:00

We have similar issues with teams in our environment. It seems to be that the issues is a general issues. In the last weeks we got more and more support calls from our colleagues with this issue. Many of them could only shutdown and restart the device. Uninstall or reinstall didn't solve the issue. We had updated the graphic card drivers but no luck at all...
Corrado Mencar 0 Reputation points

2024-03-22T14:21:01.6+00:00

I have the same problems with Teams for linux. I have tried different installations (PWA, unofficial clients using electron) without any solution.
Kevin House 10 Reputation points

2024-03-31T19:22:36.6166667+00:00

I have been having the same problem for the last few months. I thought it was a problem with my router, as I've had some other strange network behaviours too, on two PCs, but I had that replaced and this still happens.
It is a serious issue for me - I use Teams for client calls and I am effectively muted out of very important discussions very frequently, with no way to recover. This is harming my work and probably losing me business.

Given that MS has led us into Teams as a funamental business tool, this issue needs to be taken seriously.
Chris Grant 5 Reputation points

2024-04-01T02:38:32.6433333+00:00

Think I just figured out my Teams issue, as I have a 34" LG QHD monitor running on USB-C: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/teams-slow-video-meetings-laptops-4k

I don't have the ability to change GPU acceleration, however. I'll be talking to my Teams admin.
Jorg Schwarze 0 Reputation points

2024-04-09T11:34:59+00:00

The same problem has occurred with me after having received a new laptop and new install of teams. using my old teams link and a i-pad all seems to work fine.

Issue normally occurs within the first 2 minutes of a call and intermittently during the call. switching off the camera the issue does not occur . Further sometime others note the freeze whilst on my side all runs perfectly without interruptions in sound or video feed

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MS Teams freezing during meetings - both old and new

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