MS Teams freezing during meetings - both old and new

Kenneth Ramaley 15 Reputation points
2023-10-17T15:28:54.5233333+00:00

Recently MS Teams has begun freezing during important meetings - usually for about 10 seconds at a time, and maybe 8-10 times per hour. When it freezes, I can fully hear everyone else and see their video, but they cannot hear me and my video freezes.

So far I have tried all of these things:

  1. Checking CPU/Mem usage - never goes above 30%
  2. Network usage - never goes above 2%
  3. Switching to "new teams" - no difference
  4. Clearing Teams Cache - deleted all files in appdata/teams directory
  5. Turning off my video - I still get the dropped audio for 10 seconds at a time

Any thoughts would be very much appreciated!

Microsoft Teams | Microsoft Teams for business | Other
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