enable Calls record

Mohammad Qattash 46 Reputation points
2023-10-18T11:51:28.99+00:00

Can we enable calls record for PSTN or SIP calls via MS Teams ? call record

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Accepted answer
  1. Iohann Gessenay 166 Reputation points
    2023-10-18T20:29:26.8166667+00:00

    Direct recording of PSTN calls via Microsoft Teams is not natively supported. This is due to a variety of reasons, including potential legal and regulatory concerns related to call recording across different jurisdictions. If call recording is essential for your PSTN interactions, you would typically need a third-party solution that integrates with Microsoft Teams and is compliant with your local regulations.

    Similar to PSTN, direct SIP call recording isn't natively supported in Teams. Again, third-party solutions or Session Border Controllers (SBCs) that support call recording can be employed to achieve this.

    best regards,

    iohann gessenay

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