Window popping up on a few devices

Aran Billen 681 Reputation points

Hi all,  our devices are managed via intune and a couple today have had this error pop up.

Screenshot 2023-10-18 at 13.49.10

How do I identify the cause? 



Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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2 answers

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  1. Iohann Gessenay 156 Reputation points

    You can identify the Error in the Entra admin center, from there identifiy the account that has the Problem, look in the sign in activities. Maybe the Account is disabled / locked or a CA Policy is set that restricts a work or school account registered on this Device, cause of this could be a not compliant device state.

    Feel free to accept the answer if it helped you,

    best regards,

    iohann Gessenay

  2. Iohann Gessenay 156 Reputation points

    Check TPM Status:

    Open the Run dialog box by pressing Win + R keys together.

    Type tpm.msc and press Enter. This will open the TPM Management Console.

    Check the status of the TPM. If it's not initialized or not ready, you might need to initialize or clear it. Ensure you back up any necessary data before clearing the TPM as it might affect encrypted data.

    Update TPM Firmware/Driver:

    Check your computer manufacturer's website for any TPM firmware or driver updates. Sometimes, updating the firmware or drivers can resolve communication issues.

    Check Physical TPM:

    If you have a discrete TPM (not firmware-based), it could be a hardware issue. Ensure the TPM is securely seated on the motherboard. If you're not comfortable doing this, consider seeking help from a professional.

    Restart TPM Services:

    Open Run dialog box (Win + R).

    Type services.msc and press Enter.

    Find the service named "TPM Base Services" or similar.

    Restart this service.

    Check for Windows Updates:

    Ensure your Windows OS is up to date. Sometimes, OS updates can resolve compatibility or communication issues with hardware.