The Click-to-Run installation service failed to start - installing office

Question

I've recently attempted to install Microsoft Office, an application I've been using for a long time. However, this week, all my installation attempts have been met with an error message: "The Click-to-Run installation service failed to start. Check the installation logs for additional information."

I'm not sure why this is happening. I tried to create my own win32app following the steps outlined in this guide: https://call4cloud.nl/2021/02/office-csp-vs-win32app-dawn-of-justice/. I even used the provided XML files, but when I follow these steps, I only receive an "installing" toast notification, and the installation never completes.

I would greatly appreciate any assistance with this issue!

Answer 1

@Aran Billen, Thanks for posting in Q&A. For our issue, to identity if the issue is on Intune side or Office side, I suggest do a manual install on one affected device:

1. Download PsExec tool: https://learn.microsoft.com/en-us/sysinternals/downloads/psexec
2. Open command Prompt and run as administrator, enter psexec -i -d -s cmd.exe to run cmd in system context. Use whoami to confirm currently running account.
3. Switch to the install file, enter the app installation command we configure in win32 to see if it can be installed.

Meanwhile, we can look into IME log to see which phase we failed. Here is a link list the steps to analyze IME log for your reference:

https://www.anoopcnair.com/intune-management-extension-deep-dive-level-300/

Note: Non-Microsoft link, just for the reference.

Hope the above information can help.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.