Issue with Billing Account in New Tenant

Abdullah 87 Reputation points

I recently created a new tenant using a credit card, and I am encountering an issue when attempting to purchase services. On the "Purchase Services" page, I receive the following message:

"You need a billing account owner or billing account contributor role to buy products. You either don't have one of these roles assigned to you, or you don't have a billing account for buying products. Contact the Global Admin to get the role you need."

The user I am using to contact is a Global Admin and has been assigned as the billing account owner.

Additionally, I noticed that on the "Billing Accounts" tab, the billing account status is listed as "inactive."

I would appreciate your assistance in resolving this issue. Please advise on how to activate the billing account and ensure that the Global Admin user has the necessary roles to make product purchases.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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  1. Dillon Silzer 54,746 Reputation points

    Hi Abdul,

    I'd recommend opening a ticket from the Global Admin Center:

    Get support for Microsoft 365 for business

    If you are the Global Admin, you should easily be able to open a ticket (Get Support in bottom right corner of

    If this is helpful please accept answer.

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