Cancel last action in account

Question

Hello.

My phone number was removed from my account by mistake.

I would like to cancel this action. Also I can't log into my account.

Error: "Your account is locked. To unblock it, contact support, and then try again."

Answer 1

@Sergey Popov

Thank you for your post and I apologize for the delayed response!

Unfortunately, you can't undo the removal of your phone number from your Entra ID account, but you can re-add your phone number by going back to your Entra ID user.

1. Navigate to Microsoft Entra ID.
2. Select Users from the left pane and select the appropriate user
3. Select Authentication Methods under manage from the left pane.

Based off your error message and since you can't login to your account, you can ask other users within your tenant to unlock/unblock your account. However, if you're completely locked out of your Microsoft Entra ID tenant, I'd recommend reaching out to our Global Customer Service team so they look into unlocking/unblocking your account, or you can contact the Azure Data Protection team for further assistance - (866-807-5850).

For future reference, I'd also recommend creating and managing an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

---

Additional Links:

• How to unlock your Microsoft account
• "Your account has been locked. Contact your support person to unlock it, then try again." error when signing in to Microsoft 365.

I hope this helps!

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

---

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.