Sharepoint Check in/Check out on Mac

Question

Hello,

I have multiple users that are using Sharepoint on their Mac devices. They utilize the Check in/Check out feature for editing purposes but recently it stopped sending the prompt to check out of the document automatically when they close the document. They have to refresh the Sharepoint page to see the option to check out the document. This has been causing issues with their editing as people can’t access the documents at times. I’ve tried turning auto-save on, configuring the library settings in Sharepoint, opening the documents from OneDrive as opposed to Sharepoint but haven’t been able to find a fix yet. All windows machines I have tested don’t experience the same issues. Has anyone seen this before?

Answer 1

Hi @Mark Whittaker ,

According to your description, it seems that this problem does not occur in Windows systems, so this should be a problem with the compatibility between the Mac environment and the software. I don't have a Mac environment to test, and I can't determine the cause of the problem. So let's do some troubleshooting:

Were there any updates in between? If so, did the problem occur after the update?

Try to use a different browser or your browser’s InPrivate mode to access SharePoint Online. See if the problem persists.

Check whether all document libraries have this situation.

If circumstances warrant, you can disable check-in and check-out.

Hope this helps.

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