Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products.

Question

Hi

I need to use the feature to send SMS. I have the problem when I want to use Telephony and SMS>Phone Numbers in Azure Communication Services.

Looks like the prerequisites are fulfilled (could you please check in logs maybe I don't have access to view).
The client checked and the billing account address is USA. Could you please help me what thing I need to change in my subscription to use this feature?

Answer 1

@Yevhenii Zakharenko Thanks for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this.

Based on the shared information, I understand that your subscription is Azure Sponsorship offer and when you are trying to purchase a phone number it is showing that your subscription is not eligible to purchase the phone number.
To purchase phone numbers in Azure Communication Services, you need to have a subscription that supports phone number capabilities. Currently, phone number capabilities are available in the following subscription offers:

• Modern Customer Agreement (Field and Customer Led)
• Modern Partner Agreement (CSP)
• Enterprise Agreement*
• Pay-As-You-Go

Subscription eligibility offers changes based on the country in which you are trying to purchase the phone number.

** Applications from all other subscription types are reviewed and approved on a case-by-case basis. Reach out to acstns@microsoft.com for assistance with your application.

Feel Free to reach back to me if you have any further questions on this.