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Hi all
I have application protection policy deployed for iOS and Android, I have the same setting for both and they are working as expected except the android users are not able to open pdf form outlook app
they got an error saying this action is blocked by your organization
my setting:
Under Apps/public apps I have Adobe acrobat reader
and Custom apps I have com.adobe.reader.intune
Under Data transfer/Send org data to other apps set to Policy managed apps
The last option when set to (all apps) the user was able to open the pdf no problem but this is not an issue for iOS policy
what can I do to fix this with keeping the option to Policy managed apps only?
thanks, in advanced.
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@Saif Almodares, Thanks for posting in Q&A. For our issue, it seems the Adobe Acrobat Reader is not considered as a policy managed app. So the file open with this app is blocked.
To check on our issue, please firstly check if there's any app protection policy applied to Adobe Acrobat Reader on the affected device under Intune diagnostics log:
If no, please redeploy the Adobe Acrobat Reader app via Intune to see if the policy can be applied.
If the app protection policy has applied to the device, please check the Intune diagnostics log to see if the setting we configure is correctly applied to this device:
Please check the above information can if there's any update, feel free to let us know.
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@Saif Almodares, Hope things are going well for you. If there's any update, feel free to let us know.
thanks, I have created a new policy for testing, added a test phone and installed adobe acrobat
it worked BUT I got the same alert when trying to open a pdf with office app instead of acrobat
now I need to figure out why office app is blocked because not all users will have adobe acrobat on their phones
@Saif Almodares, Thanks for the reply. Based as I know, office app can't open .pdf file directly. It needs to switch another app to open such file. For the device without adobe acrobat. it can be failed I think this is the reason.
right, but for a device without app policy we are able to use (office) to open the pdf
I wish I can fix this so I dont have to go to each device and install adobe and tell them to use it :(
thanks
@Saif Almodares, Thanks for the reply. I wonder when we open .pdf in outlook. If there's no Adobe reader installed, could you see which app it launched to open the file? Is this a browser?