Cannot delete Azure Firewall and other resources when free visual studio MSDN subscription disabled

Question

Cannot delete Azure Firewall and other resources when free visual studio MSDN subscription disabled

Jeremy Zheng 75

I have a free visual studio MSDN subscription, with $70/month credit. I deployed Azure Firewall 3 months ago and I now accrued costs over my budget (negative balance). So my subscription is now disabled.

Due to my subscription being disabled I am unable to delete the Azure Firewall and it's associated resources (vnet, subnet, Public IP, Firewall Policy Manager).

The help+Support does not help. I would like MS support to help me to delete Azure Firewall and associated resources so I can gain the access again. Otherwise, When my next billing period starts on 11/11/2023, the credit will be used rightaway.

Thanks

Jeremy

ChaitanyaNaykodi-MSFT 27,476 Reputation points Microsoft Employee Moderator

2023-10-31T03:40:42.2633333+00:00

@Jeremy Zheng

Thank you for reaching out.

As documented here in disabled Azure Subscription you can retrieve or delete resources (GET, DELETE). Can you try to remove the Firewall policy associated with the Firewall first and then try deleting them both?

You can follow the steps mentioned here.

Thank you!

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ChaitanyaNaykodi-MSFT 27,476 Reputation points Microsoft Employee Moderator

2023-10-31T03:40:42.2633333+00:00

@Jeremy Zheng

Thank you for reaching out.

As documented here in disabled Azure Subscription you can retrieve or delete resources (GET, DELETE). Can you try to remove the Firewall policy associated with the Firewall first and then try deleting them both?

You can follow the steps mentioned here.

Thank you!

Answer 1

Dillon Silzer 57,826 Volunteer Moderator

Hi Jeremy,

I'd try what Chaitanya mentioned, but if you are having issues I'd recommend opening a ticket with Azure Billing to ensure you aren't charge:

Create an Azure support request

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Another note:

Your subscription will turn back on at the beginning of the month and I'd recommend addressing this to prevent further costs as soon as you get back into your subscription.

If this is helpful please accept answer.

Jeremy Zheng 75 Reputation points

2023-10-31T15:17:01.7333333+00:00

Thanks Dillon, I tried Chaitanya's recommendation. But got error as following. But I created a support ticket as you recommended. Thanks for your help

Failed to update the association for the resource 'airbot-vnet-Firewall'. Error: The subscription 'fb53c261-f49d-429a-a2b3-ba86465724de' is disabled and therefore marked as read only. You cannot perform any write actions on this subscription until it is re-enabled.

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Cannot delete Azure Firewall and other resources when free visual studio MSDN subscription disabled

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