delay in receiving email from one sender

Question

delay in receiving email from one sender

Derrick Seidenberg 0

I'm having an issue with one email sender where receipt of the email is delayed from the time it was sent somtimes, but not always. I can see where it shows that it was sent in the afternoon, but it does not show in my inbox until the following morning. The sender is asking me to contact my ISP, but I don't see where they could help. My email box is not full, and we're not getting many emails from them at the same time that would cause a delay.

Is there any fix on this issue from my end or Microsoft's end?

Faery Fu-MSFT 14,331 Reputation points Microsoft Vendor

2023-11-01T08:06:26.1833333+00:00

Hi @Derrick Seidenberg ,

What type of account are you using? Is it an outlook.com or Office365 account?

You can sign in to your web mail to have a test for receiving emails and check if the delay still occurs. If the problem not happened in the web, please try to repair your Outlook Client.

If you are using an Office 365 account, you may contact your admin in the organization, let admin use message trace to help you find email process. For your reference: Message trace in the Security & Compliance Center
Derrick Seidenberg 0 Reputation points

2023-11-01T15:42:42.41+00:00

Hi Faery, I'm using Office365. The delay is also happening on OWA. My issue is that it's only from one sender. All other emails are being delivered on time. I can see the time stamp of when it was sent from this one sender, but doesn't actually get delivered until the next morning...but not always. It's as if there's a security bounce on some of the emails preventing them from being delivered.
Derrick Seidenberg 0 Reputation points

2023-11-07T14:29:21.61+00:00

Thank you @Faery Fu-MSFT for your help! We were able to get the issue worked out.
Faery Fu-MSFT 14,331 Reputation points Microsoft Vendor

2023-11-08T09:35:58.3333333+00:00

Hi @Derrick Seidenberg ,

I'm glad that your problem has been resolved. If you think my answer is helpful to you, please kindly accept my answer. This will make it easier for other users in the forum to find answers quickly. Thank you for your understanding.

Faery Fu-MSFT 14,331 Reputation points Microsoft Vendor

2023-11-01T08:06:26.1833333+00:00

Hi @Derrick Seidenberg ,

What type of account are you using? Is it an outlook.com or Office365 account?

You can sign in to your web mail to have a test for receiving emails and check if the delay still occurs. If the problem not happened in the web, please try to repair your Outlook Client.

If you are using an Office 365 account, you may contact your admin in the organization, let admin use message trace to help you find email process. For your reference: Message trace in the Security & Compliance Center
Derrick Seidenberg 0 Reputation points

2023-11-01T15:42:42.41+00:00

Hi Faery, I'm using Office365. The delay is also happening on OWA. My issue is that it's only from one sender. All other emails are being delivered on time. I can see the time stamp of when it was sent from this one sender, but doesn't actually get delivered until the next morning...but not always. It's as if there's a security bounce on some of the emails preventing them from being delivered.
Derrick Seidenberg 0 Reputation points

2023-11-07T14:29:21.61+00:00

Thank you @Faery Fu-MSFT for your help! We were able to get the issue worked out.
Faery Fu-MSFT 14,331 Reputation points Microsoft Vendor

2023-11-08T09:35:58.3333333+00:00

Hi @Derrick Seidenberg ,

I'm glad that your problem has been resolved. If you think my answer is helpful to you, please kindly accept my answer. This will make it easier for other users in the forum to find answers quickly. Thank you for your understanding.

Answer 1

Hi @Derrick Seidenberg ,

Because problems occur randomly, the root cause may not be found, here are some of the steps you can try to troubleshoot the email delay issue:

Check if the sender has enabled the delay delivery option in Outlook. This option allows the sender to specify a date and time for the message to be sent. You can ask the sender to verify this setting and disable it if needed. For more information about how to use this option, please see Delay or schedule sending email messages.
Contact your admin in your organization and ask them to use the message trace feature in the Security & Compliance Center. This feature can help you find out the status and details of the email delivery process. You can see if there are any errors or delays caused by the network, the server, or the spam filter. For more information about how to use this feature, please see Message trace in the Security & Compliance Center.

delay in receiving email from one sender

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