Why can't user reset their password for some Sign-On URL apps in Myapps.microsoft.com

Question

Why can't user reset their password for some Sign-On URL apps in Myapps.microsoft.com

Strensnik Work 41

For most myapps apps that I set up with a Sign-on URL login, users cannot reset their password. Some of the apps allow users to select "Manage your application", then, under Accounts - Credentials saved, then can select edit and change their password.

However, most apps (also configure for Sign-On URL) do not have an Accounts section and therefore can't edit their password. I compared the setting in the azure portal-Enterprise Applications and I see nothing different between the working ones and the non-working ones. Short of deleting and recreating the app, how can I make the Accounts visible to be edited.

Strensnik Work 41 Reputation points

2023-11-01T14:28:47.7633333+00:00

Thanks. The apps in question are all password based sign-on. Some password based sign-ons can be edited and others cannot. I have compared the two and can't see what is different.
Navya 20,100 Reputation points Microsoft External Staff Moderator

2023-11-06T10:36:56.67+00:00

Hi @Strensnik Work

Could you please check if the sign-on URL for non-working apps in Azure AD is set properly for an app?

If the user is using password-based authentication to access an app, the Sign-On URL must be set properly in Azure AD to allow the user to reset their password through the Accounts section in Myapps.microsoft.com. If the Sign-On URL is not set properly, the user may not be able to reset their password through the Accounts section.
Navya 20,100 Reputation points Microsoft External Staff Moderator

2023-11-09T01:44:11.7733333+00:00

Hi @Strensnik Work ,

Following up to see did you get a chance to look into below solution?
Navya 20,100 Reputation points Microsoft External Staff Moderator

2023-11-13T13:57:23.35+00:00

Hi @Strensnik Work ,

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
Strensnik Work 41 Reputation points

2023-12-22T17:43:28.4966667+00:00

To clarify, the password based SSO apps are working. However, if you change your password the app does not let you enter the updated password. I checked the sign-on URLS and some were still accurate. Others have changed since I first set up the apps. I'm working through them all to see if updating the incorrect ones is the fix

1 answer

Your answer

Strensnik Work 41 Reputation points

2023-11-01T14:28:47.7633333+00:00

Thanks. The apps in question are all password based sign-on. Some password based sign-ons can be edited and others cannot. I have compared the two and can't see what is different.
Navya 20,100 Reputation points Microsoft External Staff Moderator

2023-11-06T10:36:56.67+00:00

Hi @Strensnik Work

Could you please check if the sign-on URL for non-working apps in Azure AD is set properly for an app?

If the user is using password-based authentication to access an app, the Sign-On URL must be set properly in Azure AD to allow the user to reset their password through the Accounts section in Myapps.microsoft.com. If the Sign-On URL is not set properly, the user may not be able to reset their password through the Accounts section.
Navya 20,100 Reputation points Microsoft External Staff Moderator

2023-11-09T01:44:11.7733333+00:00

Hi @Strensnik Work ,

Following up to see did you get a chance to look into below solution?
Navya 20,100 Reputation points Microsoft External Staff Moderator

2023-11-13T13:57:23.35+00:00

Hi @Strensnik Work ,

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
Strensnik Work 41 Reputation points

2023-12-22T17:43:28.4966667+00:00

To clarify, the password based SSO apps are working. However, if you change your password the app does not let you enter the updated password. I checked the sign-on URLS and some were still accurate. Others have changed since I first set up the apps. I'm working through them all to see if updating the incorrect ones is the fix

Answer 1

Hi @Strensnik Work , thanks for reaching us.

I understand user is having trouble to resetting passwords for some Sign-On URL apps in Myapps.microsoft.com.

The reason why can't user reset their password for some Sign-On URL apps in Myapps.microsoft.com is that it depends on the Single sign-on settings configured for the app in Azure Active Directory.

If the app is configured as Password based sign-on, then users will be able to edit their passwords directly from the app's interface.

If the app is configured as SAML based sign-on or Linked sign-on, then users will not be able to edit their passwords directly from the app's interface. As the authentication is handled by the identity provider (in this case, Azure AD) and not the application itself. In this case, users would need to reset their password through the identity provider (Azure AD) rather than the application.

Hopes this helps. Do let us know if you any further queries.

Thanks,

Navya.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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Why can't user reset their password for some Sign-On URL apps in Myapps.microsoft.com

1 answer

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