Azure CDN Custom Domain verification email not sent/received

Gabor Ferencz 20

I've been trying to pre-verify a custom domain in Azure. I'm looking to roll out an Azure Edgio Standard CDN in front of my live website www.live-website.com and I have added the required cdnverify records

cdnverify.www.live-website.com CNAME to cdnverify.endpoint.azureeedge.net

The custom domain gets added, and then it gets stuck on this screen: User's image

I am looking at the administrator email account, but nothing is coming through. The site runs on www, so it's theoretically the only domain, I don't need to add the apex domain, but I need that email, so I don't have to have the site down for 8 hours to apply https.

Any ideas?

KapilAnanth-MSFT 35,581 Reputation points Microsoft Employee

2023-11-03T12:29:16.6933333+00:00
@Gabor Ferencz

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

I understand that you would like to add a custom domain to an Azure CDN.

I see that you have already added the "cdnverify" records to pre-verify the domain.

May I ask how long it has been since you enabled HTTPS ?

The document states that,

You should receive an email in a few minutes for you to approve the request. In case you're using a spam filter, add verification@digicert.com to its allowlist. If you don't receive an email within 24 hours, contact Microsoft support.

Please let us know if the situation prevailed for more than 24 hours?

Cheers,

Kapil
KapilAnanth-MSFT 35,581 Reputation points Microsoft Employee

2023-11-06T06:16:54.1+00:00

@Gabor Ferencz

May I know if you got a chance to review my previous comment?

Please let me know if you are facing any challenges or if there are any follow-up questions, I shall be glad to address them.

Thanks,

Kapil
Gabor Ferencz 20 Reputation points

2023-11-06T07:19:54.86+00:00

Hello Kapil, yes, it's been 24 hours. I have been trying this on two separate CDN instanced, and neither are sending emails. I have to roll out two instances live, and I need HTTPS enabled on the live domain before I switch the DNS.

Any ideas?
KapilAnanth-MSFT 35,581 Reputation points Microsoft Employee

2023-11-07T11:41:03.32+00:00

@Gabor Ferencz

In that case, I think we will need a specialized 1:1 session, where a support engineer can have a screen share session to pinpoint the issue.

If you have a support plan you may file a support ticket, else please do let us know, we will try and help you get a one-time free technical support.

Cheers,

Kapil
Gabor Ferencz 20 Reputation points

2023-11-08T08:15:19.4233333+00:00

HI Kapil, I don't have a support plan, but I would like to review what can be done. Let me know how to proceed!

Many thanks,

Gabor

Accepted answer

KapilAnanth-MSFT 35,581 Reputation points Microsoft Employee

2023-11-08T08:20:02.03+00:00
@Gabor Ferencz

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

I understand that you would like to add a custom domain to an Azure CDN and you were using a Verizon provider.

We suggested you to send an email to AzCommunity[At]Microsoft[Dot]Com with the below details for one time free support.

Subject : Attn Kaananth | Azure CDN Custom Domain verification

Thread URL: Link to this thread.

Subscription ID : Subscription ID of the Azure CDN.

The support team engaged the Verizon team and the issue has been resolved.

Cheers,

Kapil

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
Please sign in to rate this answer.
Gabor Ferencz 20 Reputation points

2024-02-27T12:35:19.8866667+00:00

In case anyone's looking for an answer, you have to open a ticket with Microsoft and have Edgio send you a verification code that you add to your DNS registry, and this will allow you to pre-verify the record

KapilAnanth-MSFT 35,581 Reputation points Microsoft Employee

2024-02-27T13:44:43.88+00:00

@Gabor Ferencz, I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others", I'll add your answer to the comment in case you'd like to "Accept" the answer. Cheers, Kapil
Sign in to comment

Azure CDN Custom Domain verification email not sent/received

0 additional answers