quick steps greyed out new outlook

Question

I have 4 quick steps created in the new outlook and available on the web version. However, in the desktop version 3 of the quick steps are grayed out.

They appear in the settings.

And they appear and are availible on the web version

Thoughts? Workarounds?

Answer 1

Hi @Alicia Briscoe ,

The new Outlook is not yet complete and some options may not be available or work as expected. You can switch back to the classic Outlook at any time by clicking the toggle button in the top right corner of the window. 

Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem will be resolved soon. If you have other suggestions, you can submit via this link: https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

If a quick step has an Action in it that cannot be applied to the currently selected email, it will be greyed out in the Ribbon. For example, if a quick step Unpins an email, it will be greyed out unless the current email is Pinned.