Unable to create Entra ID tenant with Azure free account

Question

Unable to create Entra ID tenant with Azure free account

John Philips 5

I'm currently working on the below training section where you're supposed to create a new Entra ID tenant - https://learn.microsoft.com/en-us/training/modules/create-users-and-groups-in-azure-active-directory/3-exercise-add-delete-users-azure-ad

I'm getting the below error, and cannot create the tenant. I just upgraded to pay as you go to still have the trial account Azure access, is creating a new tenant not allowed with a pay as you go free account? User's image

RDash 360 Reputation points Microsoft Vendor

2023-11-04T15:05:08.2033333+00:00

Hi John Philips ,

We see that you are trying to create an Entra ID tenant with Azure free account, but it is showing error.

Could you please try to logout from Azure and then open Azure portal in new window and login again with your pay as you go subscription and try to complete the exercise.

If the issues still persist, please don't hesitate to reach out to us.
John Philips 5 Reputation points

2023-11-04T19:26:38.19+00:00

Hello, I actually logged out from that initial session and machine, went to a different machine, logged in from a new browser session, and still see the same error with my free pay as you go account.
Shailesh Ganesh Shripati 25 Reputation points

2023-11-05T08:03:56.2766667+00:00

Hi John,

Once refer below link, As per Microsoft new update, they won't allow creation of new Entra ID in free trial account, if anyone wants a new tenant then they have to create a new free account. Hope this answer cleared your question.

https://learn.microsoft.com/en-us/entra/fundamentals/whats-new#:~:text=To%20further%20protect,Free%20Azure%20Account
NicklasHelton-7514 0 Reputation points

2023-11-05T22:02:57.82+00:00

I am also facing this issue.

Unfortunately, the issue is that this learning module expects you to be able to create a new Entra ID. Since it's restricted to a paid account (as per Shailesh's post), we can't create this Entra ID and thus, can't follow the exercise as expected. I hope this can be fixed or a workaround can be created (i.e. the ability for us to follow this exercise on a sandbox account)
RDash 360 Reputation points Microsoft Vendor

2023-11-07T16:04:33.2133333+00:00

Hi John Philips ,

We apologize for the inconvenience caused.

From your question we understand that you are getting an error while trying to create new Entra ID tenant. We tried multiple times to create the new Entra ID tenant using the in pay as you go subscription. We can create the Entra ID tenant.
As we cannot create Entra ID tenant in free trial subscription. Could you please try to create E ntra Id using Azure pay as you go subscription.

Could you please retry again to create new Entra ID tenant and let us know how it goes.

We will be more than happy to follow up further.
John Philips 5 Reputation points

2023-11-08T00:25:06.5+00:00
Hello,

I'm assuming from your screenshot you're using a free trial account (not pay as you go) given there is an upgrade button, can you confirm it's pay as you go? I tried again with my pay as you go account and get the same message with no way to create a new tenant (see below screenshot. Per the doc Shailesh shared, creating a new tenant is now restricted to only paid customers, If you're using a free account, I don't understand how that's possible given the doc from Shailesh. Is a pay as you go account considered a paid customer, and if so, why can't I create a tenant? Some more points below.

I'm working on preparing for a Azure certification on your learning module track, the module covering Entra ID which I shared in my earlier post asks you to create a new tenant which is now not possible with free trial accounts per the doc Shailesh shared or with my testing with a pay as you go account.

I created my free Azure account in early Oct, and within that same month, I receive an email from Microsoft stating that I needed to upgrade to pay as you go in order to maintain continued access to Azure, so I upgraded to pay as you go.

Now after upgrading to pay as you go, I can't configure what the module is asking me to do.
RDash 360 Reputation points Microsoft Vendor

2023-11-08T14:27:17.0266667+00:00

Hi John Philips ,

Could you please confirm from which account you are trying to create Entra ID tenant, is it your personal account or work account.
Could you please provide us with a screenshot of your subscription as shown below so that we will be able to understand your issue better.
John Philips 5 Reputation points

2023-11-09T21:54:50.87+00:00

Hello,

I only have a personal pay as you go account, please see screenshot.
RDash 360 Reputation points Microsoft Vendor

2023-11-14T08:48:55.2433333+00:00

Hi John Philips ,

In this situation, the account you are currently using lacks the necessary permissions to access the specified resource within the tenant. We recommend reaching out to your tenant administrator to address and rectify the access issues. Additionally, for any concerns related to training, we advise you to submit your query on the dedicated forums where you can receive specialized assistance.
John Philips 5 Reputation points

2023-11-14T22:41:06.87+00:00

Hello,

This is my personal pay as you go account, I'm a Global Administrator for Microsoft Entra ID, there is no other tenant administrator as this is my personal account. Others are having the same issue as me trying to create a tenant on this other Q&A - https://learn.microsoft.com/en-us/answers/questions/1419156/how-to-create-a-new-microsoft-entra-id-tenant-on-a?comment=answer-1356910&page=1#comment-1419412.

Thank you.
Jato Daniel 0 Reputation points

2023-11-26T16:41:27.3066667+00:00

I have been trying to create an azure subscription but it keeps on failing. The reply I keep on getting is Policy Create Subscription did not meet for tenant. Please, I need solution to this problem. Thanks.

RDash 360 Reputation points Microsoft Vendor

2023-11-04T15:05:08.2033333+00:00

Hi John Philips ,

We see that you are trying to create an Entra ID tenant with Azure free account, but it is showing error.

Could you please try to logout from Azure and then open Azure portal in new window and login again with your pay as you go subscription and try to complete the exercise.

If the issues still persist, please don't hesitate to reach out to us.
John Philips 5 Reputation points

2023-11-04T19:26:38.19+00:00

Hello, I actually logged out from that initial session and machine, went to a different machine, logged in from a new browser session, and still see the same error with my free pay as you go account.
Shailesh Ganesh Shripati 25 Reputation points

2023-11-05T08:03:56.2766667+00:00

Hi John,

Once refer below link, As per Microsoft new update, they won't allow creation of new Entra ID in free trial account, if anyone wants a new tenant then they have to create a new free account. Hope this answer cleared your question.

https://learn.microsoft.com/en-us/entra/fundamentals/whats-new#:~:text=To%20further%20protect,Free%20Azure%20Account
NicklasHelton-7514 0 Reputation points

2023-11-05T22:02:57.82+00:00

I am also facing this issue.

Unfortunately, the issue is that this learning module expects you to be able to create a new Entra ID. Since it's restricted to a paid account (as per Shailesh's post), we can't create this Entra ID and thus, can't follow the exercise as expected. I hope this can be fixed or a workaround can be created (i.e. the ability for us to follow this exercise on a sandbox account)
RDash 360 Reputation points Microsoft Vendor

2023-11-07T16:04:33.2133333+00:00

Hi John Philips ,

We apologize for the inconvenience caused.

From your question we understand that you are getting an error while trying to create new Entra ID tenant. We tried multiple times to create the new Entra ID tenant using the in pay as you go subscription. We can create the Entra ID tenant.
As we cannot create Entra ID tenant in free trial subscription. Could you please try to create E ntra Id using Azure pay as you go subscription.

Could you please retry again to create new Entra ID tenant and let us know how it goes.

We will be more than happy to follow up further.
John Philips 5 Reputation points

2023-11-08T00:25:06.5+00:00

Hello,

I'm assuming from your screenshot you're using a free trial account (not pay as you go) given there is an upgrade button, can you confirm it's pay as you go? I tried again with my pay as you go account and get the same message with no way to create a new tenant (see below screenshot. Per the doc Shailesh shared, creating a new tenant is now restricted to only paid customers, If you're using a free account, I don't understand how that's possible given the doc from Shailesh. Is a pay as you go account considered a paid customer, and if so, why can't I create a tenant? Some more points below.

I'm working on preparing for a Azure certification on your learning module track, the module covering Entra ID which I shared in my earlier post asks you to create a new tenant which is now not possible with free trial accounts per the doc Shailesh shared or with my testing with a pay as you go account.

I created my free Azure account in early Oct, and within that same month, I receive an email from Microsoft stating that I needed to upgrade to pay as you go in order to maintain continued access to Azure, so I upgraded to pay as you go.

Now after upgrading to pay as you go, I can't configure what the module is asking me to do.
RDash 360 Reputation points Microsoft Vendor

2023-11-08T14:27:17.0266667+00:00

Hi John Philips ,

Could you please confirm from which account you are trying to create Entra ID tenant, is it your personal account or work account.
Could you please provide us with a screenshot of your subscription as shown below so that we will be able to understand your issue better.
John Philips 5 Reputation points

2023-11-09T21:54:50.87+00:00

Hello,

I only have a personal pay as you go account, please see screenshot.
RDash 360 Reputation points Microsoft Vendor

2023-11-14T08:48:55.2433333+00:00

Hi John Philips ,

In this situation, the account you are currently using lacks the necessary permissions to access the specified resource within the tenant. We recommend reaching out to your tenant administrator to address and rectify the access issues. Additionally, for any concerns related to training, we advise you to submit your query on the dedicated forums where you can receive specialized assistance.
John Philips 5 Reputation points

2023-11-14T22:41:06.87+00:00

Hello,

This is my personal pay as you go account, I'm a Global Administrator for Microsoft Entra ID, there is no other tenant administrator as this is my personal account. Others are having the same issue as me trying to create a tenant on this other Q&A - https://learn.microsoft.com/en-us/answers/questions/1419156/how-to-create-a-new-microsoft-entra-id-tenant-on-a?comment=answer-1356910&page=1#comment-1419412.

Thank you.
Jato Daniel 0 Reputation points

2023-11-26T16:41:27.3066667+00:00

I have been trying to create an azure subscription but it keeps on failing. The reply I keep on getting is Policy Create Subscription did not meet for tenant. Please, I need solution to this problem. Thanks.

Answer 1

Here's the new Microsoft policy for creating Microsoft Entra ID Tenant:

Restriction on Creation in Free Trial Accounts: Microsoft has updated its policy to disallow the creation of new Entra ID tenants in free trial accounts. This change aims to further protect organizations and control the creation of new tenants. Users who require a new tenant and are currently on a trial subscription are advised to sign up for a free Azure account.
Limitation to Paid Customers: The ability to create new tenants from the Microsoft Entra admin center is now limited to paid customers only. This decision is part of Microsoft's effort to ensure that the feature is used correctly and to prevent the creation of tenants that aren't managed or viewable by an organization. It is recommended that this capability be restricted so that only trusted admins can use it.
General Availability of the Change: This change in policy is marked as a general availability feature, indicating that it is now a standard part of the Microsoft Entra service offering. The policy change is categorized as a changed feature under the service category of 'Managed identities for Azure resources' and product capability of 'End User Experiences'.

Hope this answer can help you with your issue.

RDash 360 Reputation points Microsoft Vendor

2023-11-15T13:22:51.69+00:00

Hi John Philips ,

I can understand your concern and thanks for raising this.
Could you please share you subscription id and tenant id on azcommunity[at]microsoft[dot]com referencing this issue with a subject line "ATTN:v-rnareddy".

Thanks.

Unable to create Entra ID tenant with Azure free account

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