Unable to create Entra ID tenant with Azure free account

Question

Unable to create Entra ID tenant with Azure free account

John Philips 5

I'm currently working on the below training section where you're supposed to create a new Entra ID tenant - https://learn.microsoft.com/en-us/training/modules/create-users-and-groups-in-azure-active-directory/3-exercise-add-delete-users-azure-ad

I'm getting the below error, and cannot create the tenant. I just upgraded to pay as you go to still have the trial account Azure access, is creating a new tenant not allowed with a pay as you go free account? User's image

RDash 2,495 Reputation points Microsoft External Staff

2023-11-04T15:05:08.2033333+00:00

Hi John Philips ,

We see that you are trying to create an Entra ID tenant with Azure free account, but it is showing error.

Could you please try to logout from Azure and then open Azure portal in new window and login again with your pay as you go subscription and try to complete the exercise.

If the issues still persist, please don't hesitate to reach out to us.
John Philips 5 Reputation points

2023-11-04T19:26:38.19+00:00

Hello, I actually logged out from that initial session and machine, went to a different machine, logged in from a new browser session, and still see the same error with my free pay as you go account.
Shailesh Ganesh Shripati 185 Reputation points

2023-11-05T08:03:56.2766667+00:00

Hi John,

Once refer below link, As per Microsoft new update, they won't allow creation of new Entra ID in free trial account, if anyone wants a new tenant then they have to create a new free account. Hope this answer cleared your question.

https://learn.microsoft.com/en-us/entra/fundamentals/whats-new#:~:text=To%20further%20protect,Free%20Azure%20Account
NicklasHelton-7514 0 Reputation points

2023-11-05T22:02:57.82+00:00

I am also facing this issue.

Unfortunately, the issue is that this learning module expects you to be able to create a new Entra ID. Since it's restricted to a paid account (as per Shailesh's post), we can't create this Entra ID and thus, can't follow the exercise as expected. I hope this can be fixed or a workaround can be created (i.e. the ability for us to follow this exercise on a sandbox account)
RDash 2,495 Reputation points Microsoft External Staff

2023-11-07T16:04:33.2133333+00:00

Hi John Philips ,

We apologize for the inconvenience caused.

From your question we understand that you are getting an error while trying to create new Entra ID tenant. We tried multiple times to create the new Entra ID tenant using the in pay as you go subscription. We can create the Entra ID tenant.
As we cannot create Entra ID tenant in free trial subscription. Could you please try to create E ntra Id using Azure pay as you go subscription.

Could you please retry again to create new Entra ID tenant and let us know how it goes.

We will be more than happy to follow up further.
John Philips 5 Reputation points

2023-11-08T00:25:06.5+00:00
Hello,

I'm assuming from your screenshot you're using a free trial account (not pay as you go) given there is an upgrade button, can you confirm it's pay as you go? I tried again with my pay as you go account and get the same message with no way to create a new tenant (see below screenshot. Per the doc Shailesh shared, creating a new tenant is now restricted to only paid customers, If you're using a free account, I don't understand how that's possible given the doc from Shailesh. Is a pay as you go account considered a paid customer, and if so, why can't I create a tenant? Some more points below.

I'm working on preparing for a Azure certification on your learning module track, the module covering Entra ID which I shared in my earlier post asks you to create a new tenant which is now not possible with free trial accounts per the doc Shailesh shared or with my testing with a pay as you go account.

I created my free Azure account in early Oct, and within that same month, I receive an email from Microsoft stating that I needed to upgrade to pay as you go in order to maintain continued access to Azure, so I upgraded to pay as you go.

Now after upgrading to pay as you go, I can't configure what the module is asking me to do.
RDash 2,495 Reputation points Microsoft External Staff

2023-11-08T14:27:17.0266667+00:00

Hi John Philips ,

Could you please confirm from which account you are trying to create Entra ID tenant, is it your personal account or work account.
Could you please provide us with a screenshot of your subscription as shown below so that we will be able to understand your issue better.
John Philips 5 Reputation points

2023-11-09T21:54:50.87+00:00

Hello,

I only have a personal pay as you go account, please see screenshot.
RDash 2,495 Reputation points Microsoft External Staff

2023-11-14T08:48:55.2433333+00:00

Hi John Philips ,

In this situation, the account you are currently using lacks the necessary permissions to access the specified resource within the tenant. We recommend reaching out to your tenant administrator to address and rectify the access issues. Additionally, for any concerns related to training, we advise you to submit your query on the dedicated forums where you can receive specialized assistance.
John Philips 5 Reputation points

2023-11-14T22:41:06.87+00:00

Hello,

This is my personal pay as you go account, I'm a Global Administrator for Microsoft Entra ID, there is no other tenant administrator as this is my personal account. Others are having the same issue as me trying to create a tenant on this other Q&A - https://learn.microsoft.com/en-us/answers/questions/1419156/how-to-create-a-new-microsoft-entra-id-tenant-on-a?comment=answer-1356910&page=1#comment-1419412.

Thank you.
Jato Daniel 0 Reputation points

2023-11-26T16:41:27.3066667+00:00

I have been trying to create an azure subscription but it keeps on failing. The reply I keep on getting is Policy Create Subscription did not meet for tenant. Please, I need solution to this problem. Thanks.
Panagiotis Karaberis 15 Reputation points

2023-12-05T20:31:04.2+00:00

On my own tenant I have 2 subscriptions, one free VisualStudio provided and another one with PAYG with my personal CC on file

I cannot create Tenants with my personal CC on file, because there is NO entry to choose subscriptions BEFORE creating new tenants !!

MUST FIX this issue immediately , this is NOT a security concern by microsoft as described, this is an absolute CANCELLATION of a working service WITHOUT ANY PRIOR KNOWLEDGE !!

Cannot provide lab access, on PAID subscriptions, cannot perform anything anymore ...
NOT EVEN A 7 days TRIAL !!

UNBELIEVABLE support from MS .. !! Shame on you !!

PS. ALL replies from MS support guys/ladies, have same info ....
MS decides to cancel this ... pls follow this ... (no actual answer is to create a NEW FREE TRIAL ACCOUNT because I want to TEST / SEE / DEMO the creation of MULTIPLE tenants on my own account man !! :(

7 answers

Your answer

RDash 2,495 Reputation points Microsoft External Staff

2023-11-04T15:05:08.2033333+00:00

Hi John Philips ,

We see that you are trying to create an Entra ID tenant with Azure free account, but it is showing error.

Could you please try to logout from Azure and then open Azure portal in new window and login again with your pay as you go subscription and try to complete the exercise.

If the issues still persist, please don't hesitate to reach out to us.
John Philips 5 Reputation points

2023-11-04T19:26:38.19+00:00

Hello, I actually logged out from that initial session and machine, went to a different machine, logged in from a new browser session, and still see the same error with my free pay as you go account.
Shailesh Ganesh Shripati 185 Reputation points

2023-11-05T08:03:56.2766667+00:00

Hi John,

Once refer below link, As per Microsoft new update, they won't allow creation of new Entra ID in free trial account, if anyone wants a new tenant then they have to create a new free account. Hope this answer cleared your question.

https://learn.microsoft.com/en-us/entra/fundamentals/whats-new#:~:text=To%20further%20protect,Free%20Azure%20Account
NicklasHelton-7514 0 Reputation points

2023-11-05T22:02:57.82+00:00

I am also facing this issue.

Unfortunately, the issue is that this learning module expects you to be able to create a new Entra ID. Since it's restricted to a paid account (as per Shailesh's post), we can't create this Entra ID and thus, can't follow the exercise as expected. I hope this can be fixed or a workaround can be created (i.e. the ability for us to follow this exercise on a sandbox account)
RDash 2,495 Reputation points Microsoft External Staff

2023-11-07T16:04:33.2133333+00:00

Hi John Philips ,

We apologize for the inconvenience caused.

From your question we understand that you are getting an error while trying to create new Entra ID tenant. We tried multiple times to create the new Entra ID tenant using the in pay as you go subscription. We can create the Entra ID tenant.
As we cannot create Entra ID tenant in free trial subscription. Could you please try to create E ntra Id using Azure pay as you go subscription.

Could you please retry again to create new Entra ID tenant and let us know how it goes.

We will be more than happy to follow up further.
John Philips 5 Reputation points

2023-11-08T00:25:06.5+00:00

Hello,

I'm assuming from your screenshot you're using a free trial account (not pay as you go) given there is an upgrade button, can you confirm it's pay as you go? I tried again with my pay as you go account and get the same message with no way to create a new tenant (see below screenshot. Per the doc Shailesh shared, creating a new tenant is now restricted to only paid customers, If you're using a free account, I don't understand how that's possible given the doc from Shailesh. Is a pay as you go account considered a paid customer, and if so, why can't I create a tenant? Some more points below.

I'm working on preparing for a Azure certification on your learning module track, the module covering Entra ID which I shared in my earlier post asks you to create a new tenant which is now not possible with free trial accounts per the doc Shailesh shared or with my testing with a pay as you go account.

I created my free Azure account in early Oct, and within that same month, I receive an email from Microsoft stating that I needed to upgrade to pay as you go in order to maintain continued access to Azure, so I upgraded to pay as you go.

Now after upgrading to pay as you go, I can't configure what the module is asking me to do.
RDash 2,495 Reputation points Microsoft External Staff

2023-11-08T14:27:17.0266667+00:00

Hi John Philips ,

Could you please confirm from which account you are trying to create Entra ID tenant, is it your personal account or work account.
Could you please provide us with a screenshot of your subscription as shown below so that we will be able to understand your issue better.
John Philips 5 Reputation points

2023-11-09T21:54:50.87+00:00

Hello,

I only have a personal pay as you go account, please see screenshot.
RDash 2,495 Reputation points Microsoft External Staff

2023-11-14T08:48:55.2433333+00:00

Hi John Philips ,

In this situation, the account you are currently using lacks the necessary permissions to access the specified resource within the tenant. We recommend reaching out to your tenant administrator to address and rectify the access issues. Additionally, for any concerns related to training, we advise you to submit your query on the dedicated forums where you can receive specialized assistance.
John Philips 5 Reputation points

2023-11-14T22:41:06.87+00:00

Hello,

This is my personal pay as you go account, I'm a Global Administrator for Microsoft Entra ID, there is no other tenant administrator as this is my personal account. Others are having the same issue as me trying to create a tenant on this other Q&A - https://learn.microsoft.com/en-us/answers/questions/1419156/how-to-create-a-new-microsoft-entra-id-tenant-on-a?comment=answer-1356910&page=1#comment-1419412.

Thank you.
Jato Daniel 0 Reputation points

2023-11-26T16:41:27.3066667+00:00

I have been trying to create an azure subscription but it keeps on failing. The reply I keep on getting is Policy Create Subscription did not meet for tenant. Please, I need solution to this problem. Thanks.
Panagiotis Karaberis 15 Reputation points

2023-12-05T20:31:04.2+00:00

On my own tenant I have 2 subscriptions, one free VisualStudio provided and another one with PAYG with my personal CC on file

I cannot create Tenants with my personal CC on file, because there is NO entry to choose subscriptions BEFORE creating new tenants !!

MUST FIX this issue immediately , this is NOT a security concern by microsoft as described, this is an absolute CANCELLATION of a working service WITHOUT ANY PRIOR KNOWLEDGE !!

Cannot provide lab access, on PAID subscriptions, cannot perform anything anymore ...
NOT EVEN A 7 days TRIAL !!

UNBELIEVABLE support from MS .. !! Shame on you !!

PS. ALL replies from MS support guys/ladies, have same info ....
MS decides to cancel this ... pls follow this ... (no actual answer is to create a NEW FREE TRIAL ACCOUNT because I want to TEST / SEE / DEMO the creation of MULTIPLE tenants on my own account man !! :(

Answer 1

DE 65

Actually, all you have to do is switch to the Entra Admin Center. Aggravatingly enough, the Entra ID management in the Azure portal is "not" the same page as in the Entra Admin Center. It gives you different options when you click on Create in Manage Tenants.

https://entra.microsoft.com/#view/Microsoft_AAD_IAM/DirectorySwitchBlade/subtitle/ is the page which will give you the option for a Customer tenant when you click Create.

Answer 2

Here's the new Microsoft policy for creating Microsoft Entra ID Tenant:

Restriction on Creation in Free Trial Accounts: Microsoft has updated its policy to disallow the creation of new Entra ID tenants in free trial accounts. This change aims to further protect organizations and control the creation of new tenants. Users who require a new tenant and are currently on a trial subscription are advised to sign up for a free Azure account.
Limitation to Paid Customers: The ability to create new tenants from the Microsoft Entra admin center is now limited to paid customers only. This decision is part of Microsoft's effort to ensure that the feature is used correctly and to prevent the creation of tenants that aren't managed or viewable by an organization. It is recommended that this capability be restricted so that only trusted admins can use it.
General Availability of the Change: This change in policy is marked as a general availability feature, indicating that it is now a standard part of the Microsoft Entra service offering. The policy change is categorized as a changed feature under the service category of 'Managed identities for Azure resources' and product capability of 'End User Experiences'.

Hope this answer can help you with your issue.

RDash 2,495 Reputation points Microsoft External Staff

2023-11-15T13:22:51.69+00:00

Hi John Philips ,

I can understand your concern and thanks for raising this.
Could you please share you subscription id and tenant id on azcommunity[at]microsoft[dot]com referencing this issue with a subject line "ATTN:v-rnareddy".

Thanks.
RDash 2,495 Reputation points Microsoft External Staff

2023-12-08T07:59:12.07+00:00

Hi John Philips ,

Much appreciate your patience!

As Customers must own a paid Microsoft Entra ID P1 or P2 license plan to create Microsoft Entra Workforce tenant" and we are working to make changes in our documentation.
Thank you for helping us in improving Microsoft.
We hope that the information provided has been helpful to you! If so, please accept the answer by clicking the Accept Answer on the post.

Answer 3

Panagiotis Karaberis 15

Unfortunately, MS decide to disable creation of new AzureAD / EntraID tenants, for ANY reason whatsoever.
There is NO WAY to create it EVEN IF YOU HAVE a Paid subscription BUT USING your free trial tenant !!

No way to follow instructions on paid MS AZ-104 course, or AZ-500 course !!

On documentation there are 3 "editions" of EntraID tenants, FREE, P1, P2 ... !!
Where EXACTLY IS the FREE ver dear MS ?? :)

Anyway, I know the answer from MS, but I'm fully fully disappointed on this !!
(dear sir, we apologize for the inconvenience , bla bla bla, this is MS policy , HAVE A NICE DAY !)

BR,
Panagiotis

DE 65 Reputation points

2023-12-22T00:27:38.42+00:00

Not sure at all what you mean. Have been able to create tenants with no problem following my own guidance in my prior answer.
RDash 2,495 Reputation points Microsoft External Staff

2023-12-26T11:40:09.4566667+00:00

Hi Panagiotis Karaberis ,

It seems like you're facing challenges with creating or accessing a specific tenant, possibly in the context of Microsoft Azure, and encountering difficulties with following instructions from paid courses.

I'd like to clarify a few things and provide some guidance:

1.Free Azure Subscription:
-Microsoft Azure does offer a free subscription, often referred to as the Azure free account. This allows users to explore various Azure services with a limited number of resources for 12 months.
-The free account includes a certain amount of Azure services at no cost, and it's not limited to a specific "edition" like P1 or P2. You can sign up for a free Azure account at https://azure.microsoft.com/en-in/free .

2.Tenant Types:

-Azure Active Directory (AAD) tenants can have different editions such as Free, P1, and P2 based on the subscription plan for Azure AD.
-Azure subscriptions can also have different plans, including free and paid plans.

3.Course-Specific Issues:

-If you are following a specific course, it's essential to ensure that the instructions match the current Azure portal interface, as interfaces and features may change over time. [https://azure.microsoft.com/en-in/updates/].

4.Azure Role-Based Certification Courses:

-The AZ-104 and AZ-500 courses are part of the Azure role-based certification exams. Make sure you are following the correct steps and prerequisites for these exams, which might include having a valid Azure subscription.

Answer 4

Liam 25

It is ridiculous. How can we finish the course AZ-104 in this situation?

Answer 5

Prabhjot Singh Bakshi 5

Yes you cannot any more with out a paid license ( just paid subscription is not enough, that is for B2C) but for B2B tenant a paid license is must User's image

RDash 2,495 Reputation points Microsoft External Staff

2024-02-13T11:17:58.81+00:00

Hi
Prabhjot Singh Bakshi ,

Thank you for your suggestion.

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Unable to create Entra ID tenant with Azure free account

7 answers

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