Licenses not being removed from users after removing it from the group

Question

Licenses not being removed from users after removing it from the group.

Previously, we had the Enterprise E5 security licenses that we put on a trial. At the end of the trial, we decided to purchase E3 licenses instead. After purchasing the E3 licenses, I removed the E5 license from our staff group, and gave them the E3 licenses to inherit.

Fast forward a week, Entra still has the users inheriting the Security E5 licenses over the E3 licenses even though the group is no longer assigned this license. When I go to manually remove it, I can't because it says it has to be managed by the group (since the license is inherited) but the group doesn't show that the license is assigned anymore.

Answer 1

Hi Cesar,

Thank you for your update.

Its possible there maybe some errors processing the license changes.

Can you please go to your group with the license assigned. Click licenses and then reprocess.

Please let me know if any errors appear in this page.

If you can share a screen shot of this page also

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