I can't login to Microsoft admin and azure as a global administrator

Thokozani M 0 Reputation points

good day I have try get help on 0860 225 567 and I have a lot of tickets with not way forward. MFA is sending a code and I cant receive it and disable it. please see attached. how can I get past this or switch it off if I cannot get it to the azure via global account?

See attached (I redunded the email on the screen shot for security reasonsScreenshot 2023-11-09 at 18.44.45


Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 416.5K Reputation points MVP

    If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure / 365 Data Protection team to restore access. 866-807-5850

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason. https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Some other support options include;

    recovery form https://account.live.com/acsr

    or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support


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