I can't login to Microsoft admin and azure as a global administrator

Question

good day I have try get help on 0860 225 567 and I have a lot of tickets with not way forward. MFA is sending a code and I cant receive it and disable it. please see attached. how can I get past this or switch it off if I cannot get it to the azure via global account?

See attached (I redunded the email on the screen shot for security reasons

)

Answer 1

If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure / 365 Data Protection team to restore access. 866-807-5850

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason. https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Some other support options include;
AzureSupport
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
azcommunity@microsoft.com

recovery form https://account.live.com/acsr

or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

-

--please don't forget to close up the thread here by marking answer if the reply is helpful--