Onedrive on Mac not working as it should

Troops 11 Reputation points
2023-11-13T09:49:58.6933333+00:00

Hi all,

We have a MAC user who have a lot of issues with onedrive. He is running macbook pro and have the latest onedrive version installed. Problem that he has is that files on demand not working as it should (we don't see free up space when we start onedrive) and he sometimes does not see icons (representing files locally vs. cloud). If we restart computer, he see it but if we close the onedrive and start it again those icons disappear.

Anyone else had the same issue?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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  1. Emi Zhang-MSFT 22,951 Reputation points Microsoft Vendor
    2023-11-14T00:46:43.55+00:00

    Hi,

    Did the user try to re-set OneDrive for Mac?

    I suggest you refer to this support article about resetting OneDrive:

    https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c#ID0EBH=Mac

    You can try this method first, if this issue is still existed, try to reinstall OneDrive for Mac:

    https://support.microsoft.com/en-us/office/reinstall-onedrive-0660f354-6a69-46eb-b817-7f4e0d7b45b5#ID0EBF=Mac

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


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