Unable to sign into one drive account

Question

Correlation Id: 4999e512-913a-4f63-9acb-5e8b855ffbf9

Timestamp: 2023-11-13T22:42:40.000Z

DPTI: a510243220356522254932adbd96dc269f9ed7fe42c24e646da0054e2283a4f9

Error Tag: 657rx

Error Code: 2148073494

Hi I keep getting this error message all of a sudden after my computer updated on trying to log into my one drive account. Thanks Katei

Answer 1

Hi,

What kind of system did you use?

First I suggest you clear your browsers from cache, temporary files, cookies, etc, Then verified that you place the right credentials and log in to your account.

I suggest you refer to this support article and try these steps:

https://support.microsoft.com/en-us/office/can-t-sign-in-to-onedrive-3f99e6e3-042e-49a3-897a-8b7fb0fb8477

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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