outlook calendar issue

Question

Dears, good morning

I have an issue related to the Outlook calendar, sometimes a special user sent the old meeting calendar mail again, as example this user sent a cancelling meeting calendar mail last month, but I found this mail sent today again from his mail again that your meeting that was last month cancelled, mail sent today but this cancelling was for the meeting that cancelled last month, is there's any solution for this issue.

Answer 1

Hi @65686685

It seems that you are receiving duplicate meeting cancellation emails from a specific user. This could be caused by several factors, such as:

• The user has multiple devices or email clients that are not synchronized properly, and they send out old or cached meeting cancellations.
• The user has a corrupted Outlook profile or calendar folder, and they need to repair or recreate it.

To troubleshoot this issue, you can try the following steps:

• Ask the user to check their devices and email clients, and make sure they are updated and synchronized.
• Ask the user to try to create a new Outlook profile and see if the issue persists.

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