Outlook zoom level keeps popping up

Question

Hello,

Windows 11 Optiplex 7400 AIO

I have a user whose Outlook zoom level window keeps popping up.

I reinstalled all of office, fully updated window, Dell Command update, and it still occurs. I'm at a loss as to how it's happening. Is there a hotkey that can bring that up? It's possible the user's keyboard is a little gummed up.

Thanks for any help.

Answer 1

Hi @AdamMarcinski-7739 ,

According to my search results, this issue may have the following causes and solutions:

• You may have accidentally pressed the Ctrl key and scrolled the mouse wheel, which would change the zoom level of Outlook and pop up the zoom window. Please check your keyboard for any stuck keys or try to replace it with a new one.
• You may have used some add-ins or macros in Outlook that may affect the zoom settings and trigger the zoom window to pop up. Please try to start Outlook in safe mode and see if the issue still persists.

I hope this information is helpful to you.

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