New Outlook - GMail account keeps asking for re-authorization

Question

New Outlook - GMail account keeps asking for re-authorization

Mathieu Ackermann 65

I am using the new Outlook since a few months now, with both a personal Outlook (Microsoft 365) email account, and a GMail account. Both were working fine until a few days ago. Suddenly (probably after the latest update of the app) Outlook has started constantly "disconnecting" from the GMail account. Now, multiple times per day, I am locked out of my GMail account and I have to go through the authorization process with Google all over again: Outlook is asking me to connect to Google, I am redirected to a web page where I have to allow Microsoft services to access my GMail account, then redirected back to Outlook. Sometimes, it will work for a few hours before I get disconnected again. Other times, I am stuck in a loop where I authorize Outlook, get redirected to the app, get locked out again, redirected back to GMail authentification, back to Outlook... and so forth.

It goes without saying that this is extremely annoying to the point of being unusable. Are you aware of this issue and is there a planning to fix it?

Jim Nitterauer 6 Reputation points

2023-12-04T21:21:25.7266667+00:00

We have the same issue. Connecting Outlook to a Gmail account should be trival. We can add a Gmail account as the first account in new Outlook but then we get prompted with every click to reauthenticate. This makes Outlook completely unusable. I can add an exchange hosted account and all that works fine. Trying to add a Gmail account after configuring an Exchange account fails as well. We cannot connect to Gmail accounts using the normal connector nor through the use of an IMAP connection combined with an app password. Nothing works. How can your QA be so horrible?

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Jim Nitterauer 6 Reputation points

2023-12-04T21:21:25.7266667+00:00

We have the same issue. Connecting Outlook to a Gmail account should be trival. We can add a Gmail account as the first account in new Outlook but then we get prompted with every click to reauthenticate. This makes Outlook completely unusable. I can add an exchange hosted account and all that works fine. Trying to add a Gmail account after configuring an Exchange account fails as well. We cannot connect to Gmail accounts using the normal connector nor through the use of an IMAP connection combined with an app password. Nothing works. How can your QA be so horrible?

Answer 1

Faery Fu-MSFT 19,751 Moderator

Hi @Mathieu Ackermann ,

Have you enabled two-step verification for your Gmail account? We recommend turning on two-factor authentication and using an app password. For step-by-step instructions to set this up see: Turn on two-factor authentication and get an app password,

If it still doesn't work, I suggest you remove your Gmail account and re-add it again.

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Terry Coatta 40 Reputation points

2023-11-20T18:11:08.09+00:00

I have two-factor authentication enabled (have since 2015) and I have removed and re-added my Gmail account -- it does not resolve this problem.

In addition, the documentation referenced in the above does not appear to be for "New Outlook".
Kent 80 Reputation points

2023-11-27T07:07:57.2066667+00:00

I have the same issue and neither solution has resolved the issue
Alessandro Scatà 20 Reputation points

2023-11-29T08:46:37.58+00:00

Same issue, same post here: https://learn.microsoft.com/en-us/answers/questions/1441415/new-outlook-gmail-account-keeps-asking-for-re-auth?orderby=helpful#answers
Terry Coatta 40 Reputation points

2023-12-04T21:24:05.3133333+00:00

I have two-factor authentication turned on, and I have removed and re-added my Gmail account multiple times. It has not resolved the issue.
Pedro García Huerta 5 Reputation points

2024-04-17T08:07:54.3333333+00:00

Same problem here, i have tried everything, it´s disgusting how something this simple keeps happening.
Mark Schwarzmann 5 Reputation points

2024-07-23T13:36:15.19+00:00

Clearly something has changed in the Outlook (New) implementation as I, too, am in this continuous loop and have no way to resolve it. Only using Outlook (New) because Outlook stopped working for this gmail account. The fact that Outlook (New) does not support pst files is an added aggravation.
jmcpeake 0 Reputation points

2024-10-24T13:15:37.5633333+00:00

We are victims of the war between Google (Alphabet) and Microsoft on the desktop. This is ridiculous, I'm having this exact same issue and no one clearly wants to call a peace and fix it. So, MICROSOFT, I'm just going to use the Gmail Web version and send all my traffic through their servers. NO, I'm not going to change to an outlook.com email address, you're idiots. Either take ownership of the desktop and be happy with just getting that part of the puzzle with Windows, or don't try at all. Listening, Satya?

Answer 2

Ole Rühaak 5

Half year later, same issue for me. I thought I would give new Outlook a try after all - at least for my private stuff, but this makes it completely unusable for Gmail integration.

Kind of sad. Once authentication is eine, Integration of Gmail in Outlook is really nice and functional.

I guess MS has no real Intention of solving this, if the issue still exists after 6 month ...

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New Outlook - GMail account keeps asking for re-authorization

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