How to fix TraceID: fNCgWoO7qEiBmCkL.6.79 error when trying to access bitlocker recovery keys

Noah Sheller 25 Reputation points
2023-11-24T20:41:32.3633333+00:00

After my PC randomly crashed and gave me a blue screen saying I had to go to Microsoft and get my recovery keys, I went to the website listed, and after logging in, I got an error that said "TraceID: iDsXZU0f8kSOEVhp.6.78

Something happened. Wait a bit, then try again. If this issue persists, contact us." After that I clicked contact us, but after thoroughly searching all the pages related to Bitlocker and Bitlocker recovery keys, I found nothing. After that, I waited a day and then after seeing that the page was still giving me the same error, I went to the community support page. After that, I was told the problems with Bitlocker are beyond the scope of the regular Microsoft community support, and that I should go here. So if anyone could help or provide more information about what is going on, it would be much appreciated.

(By the way, as I was about to post this I noticed the traceid changed to iDsXZU0f8kSOEVhp.7.67 I don't know if this is of any importance but I figured I might as well share it)

Azure Key Vault
Azure Key Vault
An Azure service that is used to manage and protect cryptographic keys and other secrets used by cloud apps and services.
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  1. JamesTran-MSFT 36,541 Reputation points Microsoft Employee
    2023-11-27T19:48:30.09+00:00

    @Noah Sheller

    Thank you for your post!

    I understand that you're running into a blue screen on your PC asking you to retrieve your BitLocker recovery key(s) and you're having issues after logging into the webpage that you were redirected to.

    To hopefully help point you in the right direction, if you're leveraging Azure Disk Encryption, you can retrieve your BitLocker recovery keys and unlock your encrypted disk through a couple of methods.

    If you aren't using Azure Disk Encryption, can you share some more information below:

    • Are you BitLocker recovery keys stored within MS Entra ID or the Azure Key Vault?
    • Is your PC joined to MS Entra ID or Intune?
    • Can you share a screenshot of what you're seeing?

    Additional Links:

    I hope this helps!

    If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.


    If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

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