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I am trying to delete a Hotmail account that I no longer require. The email address has been in a number of data breaches given it's age and I get too much spam. I have another email address that I am happy with and have migrated all of my important contacts to this.
Microsoft won't let delete the account because I can't complete this step...
"Cancel any current business or organizational services and delete any Microsoft Entra tenants. All business or organizational services registered on this account will become inaccessible. You can review some-but not all-of these services in Azure Portal"
I don't even know what the above is and have never used it. When I try to cancel the above services it tells me I can't because I am the only user. So I am in a Catch 22 situation. I want to delete the old email address as it is a security risk and I don't use it anymore, but I can't do so until I cancel the services in the Azure portal. If I don't find a solution soon, I will need to send details of the issue to the Australian Communications and Media Authority. Delete and Cancel don't even exist in the list of tags you can add to questions like this one. Can anyone help?
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You can follow along here.
https://support.microsoft.com/en-us/office/close-your-outlook-com-account-564b801e-2a47-4cb2-afa8-12ead3185038
--please don't forget to close up the thread here by marking answer if the reply is helpful--
Thanks for providing the link. It still leads me to the same issue i.e. "Cancel any current business or organizational services and delete any Microsoft Entra tenants. All business or organizational services registered on this account will become inaccessible. You can review some-but not all-of these services in Azure Portal." It will not let me progress to closing the email/account because there is an Azure Account (which I've never used). I think I set it up in error a long time ago. Never used it. Never billed for it. It won't let me delete the Azure Account because I'm listed as the only Admin. It says I can't close the email account until the Azure Account has been closed. It is ridiculous. I called customer service today. The first person hung up mid-way through me explaining the situation. The second person told me he couldn't help, so I asked if he could suggest someone to contact and then he hung up. Terrible customer service.
If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure / 365 Data Protection team to restore access. 866-807-5850 (so you can close it)
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription#what-happens-after-subscription-cancellation
Some other support options include;
AzureSupport
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
azcommunity@microsoft.com
recovery form https://account.live.com/acsr
or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support
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--please don't forget to close up the thread here by marking answer if the reply is helpful--
I don't have an issue accessing Azure. The issue is it won't let me close/delete the account as I am the only Admin. Since I can't close the Azure account, it won't let me delete/close my unwanted email address. I'll try some of the links you've provided and see how far I get with those. Thanks
Sounds good, please don't forget to close up the thread here by marking answer if the reply is helpful--
@Anonymous thanks for your help. I've exhausted those links and other approaches offered. I've tried reaching out to Microsoft, Satya Nadella and Steven Worrall via Linked In. I am not getting anywhere with this, so will now reach out to the Australian Communications and Media Authority for advice on next steps and options.
Hi Simon Preston,
Please send an email at AzCommunity@Microsoft.com with the subject "ATTN:Azure" and in the body of the email please share the link of this question and your subscription ID so that we can help you enable one-time free support to engage with Azure technical support.
@tbgangav-MSFT - done. Look forward to further support/instruction. Thanks
Hi Simon Preston,
Thanks for confirming that there was a resource (Microsoft Teams free Trial) in Disabled state which should be in Deleted state, and once it' state is changed as Deleted, you were able to delete the Azure account and now your email ID is queued for deletion.
<<Sharing below learning for the benefit of other community users who might be looking for solution to similar issue.>>
If anyone gets into similar issue, please double-check if you have any Azure services and if you see any, either you have to delete them first or move them to a different account. Then, you would overcome the error and will be able to delete the Azure account and associated email ID.