Files get deleted from shared storage space when computer disconnects while file is open in Word

Question

Files get deleted from shared storage space when computer disconnects while file is open in Word

Rebecca Gustafsson 0

We've been experiencing issues with files randomly getting deleted from our shared storage space (SAN) when the file is open in Word and the computer loses internet connection. We cannot reproduce the issue, but it has occurred around 30 times since September. We've ruled out user error as the cause.

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Answer 1

Emi Zhang-MSFT 30,046 Microsoft External Staff

Hi,

Did this problem only appear in Word?

Which kind of shared storage space did you use?

How did you disconnect?

Did you get any error messages when disconnecting?

I suggest you enable the Autosave option in Word and check if this problem is still existed.

Please be a bit more precise to explain your problem or you can upload a screenshot so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.

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Rebecca Gustafsson 0 Reputation points

2023-11-30T11:59:15.6066667+00:00

Hello!

The problem has only appeared with .docx documents in Word.

The drive where the files disappear, N:, is hosted on a DFS share on two clustered, physical servers.

We get an error message and I will do my best to find it, but it's something like "The file path "Example" is unavailable due to it being changed or deleted".

Autosave is enabled, but it fails when the problem occurs. We've tried recreating the problem but it's not possible and the file gets auto-recovered in word, which doesn't work when the problem occurs.

We are unable to recreate the issue, but when looking through logs and in advanced hunting it appears to get deleted in user context, though this is not the case IRL.

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Files get deleted from shared storage space when computer disconnects while file is open in Word

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