PDF file will open in a new Edge tab but not a new Edge window

Question

When our users click on a PDF file to open it and Microsoft Edge is already open it will display a popup and ask if you want to Open or Save and then will open a new tab and display the PDF. If Microsoft Edge isn't open then it asks the Open/Save popup but doesn't open Microsoft Edge or anything else.
Microsoft Edge is set to be the default for PDF files.
OS is Microsoft Windows 10 but patched up to date.

Any helpful suggestions please?

Answer 1

Hi @79097297,

Which version of Edge are you using? Please help check your Edge version and make sure it is up to date.

Try to open it with a different browser like chrome to see if the file can open successfully with new window.

Additionally, you could try to the following suggestions, and then check if the issue persists.

1.Try to clear your browser cache.

Navigate to edge://settings, on the left pane, select "Privacy, search, and services". From Clear browsing data, click the Choose what to clear button, check the Cached images and files option and click Clear now.

2.Also, navigate to edge://settings, select "Cookies and site permissions", click PDF documents and turn off the toggle for Always download PDF files.

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Best Regards,

Wenying Lu

Answer 2

I have just checked on my device which was also giving this issue and I'm on version 119.0.2151.97 which Edge informs me is up to date so I have closed Edge and tried opening a PDF and it has opened a new Edge window correctly and if Edge is already open then it opens a new tab with the Open/Save message.

No other changes in the Settings needed.

Very strange unless Edge has updated itself and the issue was resolved in the update?!?!

Thanks for the reply.