Locked out of my organization due to MFA

Question

Hi,
I turned on Multi-Factor Authentication in my Business Azure Account, but, after the activation I cannot login anymore.
Every page that requires a logged user are asking for MFA code, but I do not have it configured in my phone and there isnt alternative method for login (email, sms, etc).
I cant contact support directly, because I need to be logged for this.
I'm the unique user registered in Azure.

Please, how can I solve this?

Answer 1

Hi @Anonymous

You should contact Microsoft support.

Global Customer Service phone numbers

---

Please don't forget to accept helpful answer

Answer 2

@Anonymous

Thank you for posting this in Microsoft Q&A.

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Let me know if you have any further questions.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.