Please do not enter country code in your phone number. Ukraine

Question

Please do not enter country code in your phone number. Ukraine

Денис Дулов 0

Im trying to get student benefits (Azure App Service) and I need to validate my phone number, but it doeesnt send me a message or call.
"Please do not enter country code in your phone number". My ukrainian phone number is +380XXXXXXXXX, I tried entering it without "+380" (country code) but still get error "Please do not enter country code in your phone number."

ajkuma 28,121 Reputation points Microsoft Employee

2023-12-20T19:51:17.3166667+00:00
@Денис Дулов , As kobulloc-MSFT mentioned in this similar discussion thread :

Why am I seeing an error with a valid phone number when registering for an account?

This process is being updated however the following two workarounds may be useful:

Workaround 1:

The workaround reported by Matthew Warren is to:

Leave the mobile number without the leading 0 in the “broken” phone number box.

Select “Use a different number to verify my identity”

Select a country code and enter the same mobile number without the leading 0 in the second phone number field

Select “Verify”, “Text me”

Validate using the text received

Workaround 2:
Reported by Nick Dewhirst, Gunjan Goswami, and others. Use the following format (note that some countries like Indonesia automatically format special characters that require different formats):

+44 1234567890

Put a space after the +44 and drop the 0

Alternate example where 123 is the area code and 1 is the country code:

+1 1234567890

During account creation a number of people have received phone number warnings for valid phone numbers while attempting to register for an account. In most cases, these should just be warnings that will not prevent you from completing the form, verifying your number, and creating an account. This process is being reviewed and we are working on a better registration experience in the future.

If you receive a phone number warning for a valid phone number during account creation, ignore the warning and complete the registration.

If you are unable to use the valid phone number for some reason, fit your phone number to the example as best as you are able (dropping a leading zero, etc.) and check the "Use a different phone number to verify my identity." box. Use the correct phone number in this second phone number field for verification.

Example: If unable to enter your valid phone number, check "Use a different phone number to verify my identity" to verify your account with your valid phone number.

Having mentioned above, for 1:1 specialized assistance, you may file a (free) support ticket with our Azure subscription support team, to gain more insights about your subscription and resource provision. See create an Azure support request - Select Subscription Management for the issue type.
Денис Дулов 0 Reputation points

2023-12-20T21:17:38.1166667+00:00

It doesnt matter what I enter in this field - anyway after clicking "Send me SMS" I get redirected to Error Page "Unable to check your account". I have tried ALL the ways of entering my phone number. Nothing helps.
P.S. it`s impossible to enter '+' sign in this field
ajkuma 28,121 Reputation points Microsoft Employee

2023-12-21T10:31:23.0166667+00:00

Thanks for the follow-up and update.

For 1:1 specialized assistance, you may file a (free) support ticket with our Azure subscription support team, to gain more insights about your subscription and resource provision. See create an Azure support request - Select Subscription Management for the issue type.
Piotr Wybraniec 0 Reputation points

2025-01-07T12:45:00.7533333+00:00

I have ten same problem! how can you solve?
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Anastiuk Daniil 0 Reputation points

2025-01-13T13:11:57.91+00:00

I have ten same problem! how can you solve?

Your answer

Денис Дулов 0 Reputation points

2023-12-20T21:17:38.1166667+00:00

It doesnt matter what I enter in this field - anyway after clicking "Send me SMS" I get redirected to Error Page "Unable to check your account". I have tried ALL the ways of entering my phone number. Nothing helps.
P.S. it`s impossible to enter '+' sign in this field
ajkuma 28,121 Reputation points Microsoft Employee

2023-12-21T10:31:23.0166667+00:00

Thanks for the follow-up and update.

For 1:1 specialized assistance, you may file a (free) support ticket with our Azure subscription support team, to gain more insights about your subscription and resource provision. See create an Azure support request - Select Subscription Management for the issue type.
Piotr Wybraniec 0 Reputation points

2025-01-07T12:45:00.7533333+00:00

I have ten same problem! how can you solve?
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Anastiuk Daniil 0 Reputation points

2025-01-13T13:11:57.91+00:00

I have ten same problem! how can you solve?

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Please do not enter country code in your phone number. Ukraine

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