Error : Microsoft Team Log In

Question

Hi,

Using my gmail, I tried to log in Microsoft Team for the company Appen. Because the company require a gmail, my gmail is used.

I signed in successfully to the Appen Teams Chat. But now it is not working and showing an error message below.

The error message saying the account does not exist in the organization, but I think it is not true because I am getting updates of Microsoft Teams of the organization's chat though I can't log in. Also I logged in with the gmail previously though it was not smooth because I guess it is gmail than hotmail.

This is so important for me. Please help me to log in to the chat.

Answer 1

Hi @Namsoo Lee

Based on your description, there are a few possible solutions that you can try:

• Check if your Teams is updated to the latest version or clear Teams cache.
• Check if your Gmail account is still invited to the team or organization that you are trying to access. You can do this by logging in to the Teams web app with your Gmail account and see if you can access the team or organization there. If not, you may need to contact the team or organization administrator and ask them to re-invite you.
• Check if your Gmail account is configured as an external identity in Azure AD by the team or organization administrator. You can do this by asking the administrator to follow the instructions in this link: Configure Google federation with Azure Active Directory.

Hope the above information is helpful for you!

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