Workflows App in Teams keeps giving me an error

Question

I am trying to use the Workflows in Teams, but keep getting an error. How do we rectify this and get the app functioning? When I click on "Contact Support" that gives me an error as well. Here is the error message. My administrator confirmed that I have access and approval for Workflows, so it should be functional. Thanks!

Error: IncorrectConfiguration {"Description":"Recieved an error from AAD. Code: 'invalid_resource' description: '(pii)' correlation id: '74f3158d-eff7-4fdf-bb6e-95e20430f782'","Domain":"com.microsoft.oneauth","ErrorCode":"2002","Message":"Access denied for the resource.","SystemErrorCode":"0","Tag":"965yc","Type":"OneAuth","additional_query_parameters_count":"1","all_error_tags":"965yc|965yc|965yc","api_error_code":"0","api_error_context":"Recieved an error from AAD. Code: 'invalid_resource' description: '(pii)' correlation id: '74f3158d-eff7-4fdf-bb6e-95e20430f782'","api_error_tag":"965yc","api_name":"AcquireTokenSilently","api_status_code":"StatusInternal::IncorrectConfiguration","auth_flow":"FRT","auth_flow_last_error":"invalid_resource","authority_type":"AAD","authorization_type":"CachedRefreshToken","client_id":"1fec8e78-bce4-4aaf-ab1b-5451cc387264","correlation_id":"74f3158d-eff7-4fdf-bb6e-95e20430f782","http_call_count":"1","is_successful":"false","last_http_response_code":"400","msal_version":"1.1.0+f9dc337b","original_authority":"https://login.microsoftonline.com/dbec1492-7abc-4aed-91ac-95300d760153","prt_enabled":"false","read_token":"ID|ART-d0892181c673ee84|FRT-d0892181c673ee84","request_duration":"123","request_eligible_for_broker":"false-SsoSilent","request_id":"499137b5-effb-4744-af08-df5d01793d02","request_new_prt":"false","server_error_code":"500014","start_time":"2023-12-21T17:22:03.000Z","stop_time":"2023-12-21T17:22:03.000Z","was_request_throttled":"false"}

Answer 1

Hi @NicAnne

Could you please tell me:

Did you encounter an error when using Workflow or when opening Workflow? Can you provide corresponding screenshots?

If you can't use Workflow on Teams, try using PowerAutomate on M365. Workflow is essentially PowerAutomate.

Because Workflow is essentially PowerAutomate, in order to better help you, you can also go to the PowerAutomate forum to post this question.

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Answer 2

This finally fixed the issue for us:

https://learn.microsoft.com/en-us/troubleshoot/power-platform/power-automate/authentication-or-sign-in/cannot-sign-in-to-microsoft-flow-due-to-authentication-failed