How to transfer data from locked onedrive account to new onedrive account

Question

Dear Admin,

I am a graduate student, previously I used one drive business account from my university. But the policy changes and we can't use 1T storage anymore and my account is blocked. Then I purchased a personal account and would like to transfer all my data from my previous account. But I can't transfer my data maybe because it is blocked. all the files in my computer has brown box logo on it . please do help me with how to solve this problem.

Answer 1

Hi,

Did you get the error message "Your account is currently unavailable."?

If yes, please refer to this support article and try the method to reactivate the problem account:

https://support.microsoft.com/en-us/office/reactivate-an-account-that-has-been-blocked-08e0c662-384e-40ab-876e-6ffa35a547a6

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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