Error cannot sign in

Question

Correlation Id: faa57e82-8f9e-4dbb-ae76-7367b21ae8d8

Timestamp: 2023-12-26T06:41:11.000Z

DPTI: e06c2e35ae292cbb28a2d592e8dfbef229c79e064d231ea043609546e4868095

Error Tag: 7q6ch

Error Code: 2150040321

Answer 1

I have the same problem one of my worker's flew to Australia and after 2 weeks suddenly she got this error message on her outlook old version and now all Microsoft applications not working

Answer 2

Hi,

What program you can't login? Or what kind of account you cannot login?

If this error related to Microsoft 365 account try to contact Admin and check the status of the account.

You can also try to check if you can login with administrator account, if it works with administrator account please check the permission of the problem account.

Please be a bit more precise to explain your problem or you can upload a screenshot so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.

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Answer 3

Please take a look at the picture. Thank you Grateful to help out to confirm and reply as soon as possible

Answer 4

Correlation Id: fac43b71-fc07-4558-842f-56d443b65fbb

Timestamp: 2025-03-31T04:55:24.000Z

DPTI: c7e6c71f2ed0d788755d17c72a25aa91429479f0a7eb6b8b74c90aba7424189f

Error Tag: 7q6ch

Error Code: 2150040321