Azure VM backup issue

Question

I have uninstalled the MicrosoftMonitoringAgent and installed backupissue.PNGAzureMonitorWindowsAgent extensions, and disconnected the VM Log Analytics, Now backup is failing. Checked and found that there is no error message.

Configuration backup status is completed but when checking its details showing no result.

Check to restart WindowsAzureGuestAgent service and reinstall the agent but no luck. there is no error so it's hard to find out the issue.

Answer 1

Hi @Rishi Singh,

I agree with @SadiqhAhmed-MSFT on this part.

"I would suggest you try to restore for that particular time period and see if you are able to restore the data."

Some other suggestions I would add are:

• Check the VM's event logs for any relevant errors or warnings that occurred around the time of the changes or around the time of the backups.
• Try incrementally reversing the changes to identify which, if any, of the changes created this new behavior. Identifying the primary culprit when multiple changes are made will make troubleshooting much easier.

To double down on this note, disconnecting from Log Analytics means losing visibility into detailed operational data that could help diagnose backup issues. This lack of diagnostic data might make it more challenging to pinpoint the cause of the backup problem so reversing this change first removes two complications.

• Check what dependencies your backup process relies on to see if any of your changes affected these dependencies.

Also feel free to share more insight on your backup process and I can potentially help further with more detailed suggestions! :)

Answer 2

Hello, follow the steps below to confirm if your backup is running successfully or not.

1. Go to the Recovery Services vault where you are backing up your system and click on it.
2. Click on the Backup items blade -> click Azure Virtual Machines -> for the VM in questions click on View details ->you will see the list of all the backups for the VM to include the creation time. If the VM was backed up successfully you can click the ellipsis (... dots) and click Restore VM if you would like to test the restore.
3. You can also go back to the previous windows (Backup Items blade) to the list of VMs being backup then click on the ellipsis for the VM and click Backup now to start a backup.
4. Go back to the Recovery Service vault and click on Backup jobs. This is the blade where you can see restore and backup jobs in progress. The attached screen captures show where the options mentioned above are located.

If your backups are not working, you might have to Stop backup -> disable the backup and re-enabled it

Answer 3

Hello Rishi, since you marked one of the answers above as an "Accepted Answer" I thought you issue was resolved. Try this:

1. Go to the VM and click on the Backup blade.
2. If your VM shows backups are enabled, click on backup policy and change it to a different one and see if backups runs automatically. If that works you can change it back to the original backup policy.
3. If backups are disabled, click on the dropdown to select your Recovery Services Vault and a backup policy. Click Enable backup.