Outlook rendering not working on certain versions

Question

Hello,

We are trying to check why our Salesforce Account Engagement email center says rendering failed on Outlook versions: 2007, 2010, 2013, 2016 for windows and 2019 for windows. It has worked with other HTML email designs, however, this new one we're using is not working.

Answer 1

Hi @Kim, Danielle ,

Welcome to our forum!

According to your description, you encountered a rendering failure problem when using the Salesforce Account Engagement email center. This issue may be due to the incompatibility of HTML email design with Outlook for Windows. I did some searching and here's what you can try:

1. Check that your HTML email design meets Outlook's standards. You can refer to Litmus’ guide to learn how to fix Outlook email rendering issues. (Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
2. If your email design meets Outlook's standards, contact Salesforce's technical support team for more help.

Hope this information can help you!

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