Can't log into Microsoft Azure (Default Directory) - "Your account has been locked."

Question

It's a long time I haven't logged into my account in Azure. However, when I first tried to sign into my account, it said "Your account has been locked. Contact your support person to unlock it, then try again.". I used a different directory, and on finding for information about the default directory, it shows nothing.

How can I solve the problem?

Answer 1

Hello @Nguyen Minh Hieu ,to unlock your Microsoft Account from an Entra ID tenant, you will need to reach a Global Admin for the aforementioned tenant. To ensure you're logging into the right tenant, use the following URL format: https://entra.microsoft.com/{tenant-id-or-name}. Eg: https://entra.microsoft.com/mytenant.com

If the issue persists, please contact us trough one of the For Business users Global Customer Service phone numbers.

Let us know if you need additional assistance. If the answer was helpful, please accept it and rate it so that others facing a similar issue can easily find a solution.