Error in Word online

Question

When try to open the document in online, we cannot open it and get the error:

We're sorry, we ran into a problem completing your request...

Thank you very much for any help.

Answer 1

Hi,

I suggest you check in you can open the Excel online to edit.

Refer to this support article and try the method:

https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/error-when-view-or-edit-in-browser

---

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.