User not receive a b2c verification code email

Aschwin 5 Reputation points
2024-01-03T11:50:14.0033333+00:00

Hello!

Our customers are currently not receiving email verification codes to sign in in their application. I checked with them to see if it was in their spam box and I also used my personal email addresses to check it out.
Also it is to be mentioned that Azure B2C is used for user management in our system.

I can see in the B2C audit logs that the email was succesfully send.

All domains seem to have issues. And gmail is one of them.

@gmail.com

The email subj and sender are like this:
From: Microsoft namens Winbase Groep BV ******@microsoftonline.com

Subject: E-mailverificatiecode voor het account Winbase Groep BV

Tell me please is there any way to resolve this issue?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes

1 answer

Sort by: Most helpful
  1. Givary-MSFT 35,681 Reputation points Microsoft Employee Moderator
    2024-01-04T03:58:00.72+00:00

    @Aschwin Thank you for reaching out to us, many customers have reported the same yesterday, our engineering team identified the cause and fixed it at earliest. let me know if the issue still persists.

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.