7,023 questions
Hi @Aldrin Dela Cruz
You can try manual troubleshooting as mentioned in the following link :
No passwords are synchronized: manual troubleshooting steps7
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Microsoft Entra ID email notification alert
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hi, MSFT,
We are getting a Password Hash Synchronization heartbeat that was skipped in the last 120 minutes. – You have an important alert from Microsoft Entra ID. Is this alert safe to disregard if we use these AAD Connect applications?
Sync is working just fine per AAD Connect. However, we are getting an alert for Microsoft Entra Agent which is not the sync agent on this Server.
| Alert for MIT-DCYou’re receiving this email because we have detected a critical alert on one of your AadSyncService instances. | Alert for MIT-DCYou’re receiving this email because we have detected a critical alert on one of your AadSyncService instances. |
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| Title:Password Hash Synchronization heartbeat was skipped in last 120 minutes. Description:Password Hash Synchronization has not connected with Microsoft Entra ID in the last 120 minutes. As a result passwords will not be synchronized with Microsoft Entra ID. Please refer to: Troubleshoot Password Hash Synchronization Raised:January 4, 2024 17:11 UTC Server:MIT-DC | Title:Password Hash Synchronization heartbeat was skipped in last 120 minutes. Description:Password Hash Synchronization has not connected with Microsoft Entra ID in the last 120 minutes. As a result passwords will not be synchronized with Microsoft Entra ID. Please refer to: Troubleshoot Password Hash Synchronization Raised:January 4, 2024 17:11 UTC Server:MIT-DC | Title: | Title: | Password Hash Synchronization heartbeat was skipped in last 120 minutes. | Password Hash Synchronization heartbeat was skipped in last 120 minutes. | Description: | Description: | Password Hash Synchronization has not connected with Microsoft Entra ID in the last 120 minutes. As a result passwords will not be synchronized with Microsoft Entra ID. Please refer to: Troubleshoot Password Hash Synchronization | Password Hash Synchronization has not connected with Microsoft Entra ID in the last 120 minutes. As a result passwords will not be synchronized with Microsoft Entra ID. Please refer to: Troubleshoot Password Hash Synchronization | Raised: | Raised: | January 4, 2024 17:11 UTC | January 4, 2024 17:11 UTC | Server: | Server: | MIT-DC | MIT-DC |
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Windows for business | Windows Client for IT Pros | Directory services | Active Directory
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator2024-01-12T20:02:39.6+00:00 @Aldrin Dela Cruz
I wanted to check in and see if you had any other questions or if you were able to resolve this issue?If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.
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Thameur-BOURBITA 36,261 Reputation points Moderator2024-01-08T17:28:40.2333333+00:00
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Anonymous
2024-01-08T17:58:08.6166667+00:00 I appreciate your swift response, Thameur. Is this alert safe to disregard if we use these AAD Connect applications?
Sync is working just fine per AAD Connect. However, we are getting an alert for Microsoft Entra Agent which is not the sync agent on this Server.
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Thameur-BOURBITA 36,261 Reputation points Moderator
2024-01-08T18:19:41.1266667+00:00 If your Entra connect servers (principal and stagingserver) has no problems you can ignore this alert.
The agent does not send the alert instantly when a temporary synchronization problem is detected. I also had this behavior many times
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Anonymous
2024-01-09T23:47:40.56+00:00 Thank you for your response, but we are not using any Entra Agent. We are still using the AAD Connect Agent. Yet we are getting alerts regarding Entra Agent. Is there any way we can disabled the Entra Agent Alert?
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Thameur-BOURBITA 36,261 Reputation points Moderator
2024-01-10T04:17:53.2366667+00:00 AAD connect has changed name to entra connect and Azure AD to entra ID.
It’s the same product just the name has changed :)
so don’t worry about the alerts you can neglect them.
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Anonymous
2024-01-10T17:39:16.0533333+00:00 That clarifies now. But can you tell us how we can disable the Entra agent alert?
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Thameur-BOURBITA 36,261 Reputation points Moderator
2024-01-10T18:17:19.0466667+00:00 @Anonymous Yes it's possible to disable mail notification through Entra Admin center portal as mentioned in the following link : Enable email notifications
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Thameur-BOURBITA 36,261 Reputation points Moderator
2024-01-11T21:50:12.2533333+00:00 -
Anonymous
2024-01-16T00:23:11.62+00:00 @Thameur-BOURBITA My apologies for the late response. We appreciate you for assisting us in resolving this issue as the alert seems to have stopped. The last occurrence we received was 12/3/23 and got resolved the next day and no more alerts like this after that. Microsoft seems to fixed the issue on their end causing this false alert to be sent as we never change anything on our end.
Again, Thank you so much for your help. You stay safe.
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