Adding someone to a teams meeting via phone says "false"

Question

When hosting a teams meeting, I used to be able to add a participant to the meeting by dialing a number. Now whenever I try to, it comes up with this "false" pop up. It does this with any phone number I call. How do I fix it so I can add people?

Answer 1

Hi @Emmy

According to our research, there are a few possible causes and solutions that you can try:

• Check and update if the Microsoft Teams is the latest version.
• PSTN conferencing is not turned on for your account. You need to contact your IT admin to enable this feature for you.
• The correct licenses for PSTN conferencing are not purchased or applied. You need to check your subscription plan and make sure you have the necessary licenses for this feature.

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Answer 2

Try to check the Audio Conferencig minutes.

With E5 Microsoft provides 60 minutes per license per month. Check Teams usage reports https://admin.teams.microsoft.com/analytics/reports, select PSTN minute pools and you can see total, used and remaing. If you use all then you can't add outgooing phone call to a meeting. You need buy a calling plan or a pay-per-use plan.

https://learn.microsoft.com/en-us/microsoftteams/audio-conferencing-subscription-dial-out