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Microsoft Teams and Audio Conferencing
Each standard Audio Conferencing subscription includes 60 minutes per user, per month, for dial-out calls to non-premium numbers in any Zone A country or region, as defined in this document. This benefit applies to Audio Conferencing monthly subscription licenses and doesn't extend to Audio Conferencing pay-per-minute licenses.
Note
The dial-out minute pool size of the Audio Conferencing dial-out to USA and Canadian subscriptions is based on the number of licenses assigned to users. For example, if a customer has 100 licenses, and 20 of them are assigned to users, the dial-out minute pool of the Audio Conferencing dial-out to USA or Canadian subscription is 1,200 minutes (60 dial-out minutes to the subscription x 20 licenses assigned to users).
Note
The complimentary dial-out is only available in Russia, South Korea, and Taiwan, where Audio Conferencing is available, but Communications Credits setup isn't currently supported.
Audio Conferencing "Dial Out From a Meeting" & "Call Me At" details
When you adopt our Audio Conferencing service, Microsoft allows your users to dial out from meetings organized by users assigned an Audio Conferencing subscription license. Dial-out calls to countries and regions not included in the Zone A countries and regions list are charged per minute using Communications Credits. For dial-out calls that are billed per minute (calls exceeding the tenant dial-out minute pool or calls to destinations not in the Zone A countries and regions list), the calls and their associated rates are based on the destination of the call and not the organizer's country or region of residence or the meeting participant initiating the dial-out call. For example, when a meeting participant in the United States, France, or Zimbabwe initiates an audio conference dial-out call to a phone number in France—a Zone A country/region, the system bills it at the same per-minute rate.
| Meeting organizer license usage location | Destination dialed | Can I use my dial-out minute pool minutes? | Do I need Communications Credits? |
|---|---|---|---|
| United States | United States | Yes (Zone A country/region) | Yes after consuming the tenant minute pool |
| United States | United Kingdom | Yes (Zone A country/region) | Yes after consuming the tenant minute pool |
| United States | Zimbabwe | No | Yes on ALL calls |
| United Kingdom | United Kingdom | Yes (Zone A country/region) | Yes after consuming the tenant minute pool |
| United Kingdom | United States | Yes (Zone A country/region) | Yes after consuming the tenant minute pool |
| United Kingdom | Zimbabwe | No | Yes on ALL calls |
| Zimbabwe | Zimbabwe | No | Yes on ALL calls |
| Zimbabwe | United States | Yes (Zone A country/region) | Yes after consuming the tenant minute pool |
| Zimbabwe | United Kingdom | Yes (Zone A country/region) | Yes after consuming the tenant minute pool |
| Cook Islands | Cook Islands | No | Yes on ALL calls |
| Cook Islands | United States | Yes (Zone A country/region) | Yes after consuming the tenant minute pool |
| Cook Islands | United Kingdom | Yes (Zone A country/region) | Yes after consuming the tenant minute pool |
How are minute pools calculated?
Consider the following example. A customer purchases 115 Audio Conferencing subscription licenses and has 10 users in the United States, 100 users in the United Kingdom, and 5 users in Zimbabwe, all with Audio Conferencing subscription licenses assigned. All 115 users share a pool of (115 users x 60 min = 6,900 conferencing dial-out out minutes per calendar month) to place outbound calls to non-premium numbers in any of the Zone A countries and regions, regardless of where the meeting organizer is licensed or physically located. For example, a Zimbabwe meeting organizer can dial out to any of the Zone A countries and regions up to the minute pool limit.
All dial-out calls exceeding 6,900 minutes per calendar month are billed per minute using Communications Credits at our published rates to that destination.
Note
The customer must set up Communications Credits and assign the Communications Credits license to the meeting organizer.
Dial-out calls to destinations outside the Zone A countries and regions list are billed per minute at published rates using Communications Credits—provided you set up Communications Credits and assigned the license to the meeting organizer.
How can I monitor minute my pool usage?
You can monitor the usage against your dial-out minute pool in the Microsoft Teams admin center. In the left navigation, go to Analytics & reports > Usage reports, and then select PSTN minute pools. The Zone A dial-out minute pool is labeled in the report as "Outbound Calls to Zone A Countries and Regions."
Email notifications are sent to the following admins when the utilization of your organization's dial-out minutes pool reaches 80 percent and 100 percent:
- Billing Administrator
- Global Administrator
- User Administrator
- Helpdesk Administrator
- Service Support Administrator
- Microsoft Entra Joined Device Local Administrator
- Application Administrator
- License Administrator
- Cloud Device Administrator
- Authentication Administrator
- Privileged Authentication Administrator
- Teams Communications Administrator
- Teams Communications Support Engineer
- Teams Communications Support Specialist
- Teams Administrator
For more information on Communication Credits, see Communications Credits.