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Teams Desktop App Not Working

Khushi Sharma 20 Reputation points Microsoft Employee
2024-01-09T16:45:20.4533333+00:00

My desktop app is not loading. I ended the running tasks and even restarted my laptop, but I am getting the same error. User's image

Microsoft Teams Microsoft Teams for business Other
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  1. Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff
    2024-01-15T01:31:39.3766667+00:00

    Hi Khushi Sharma, Thanks for your feedback above which shared more information and glad to know that your issue is resolved now! Since our forum has the policy that the question author cannot accept their own answer. They can only accept answers by others, and according to the scenario introduced here: Answering your own questions on Microsoft Q&A I would make a brief summary of this post so that other forum members could easily find useful information here: [Activating lagged copies - Summary] Issue Symptom:
    Teams Desktop App Not Working: We've run into an issue. Check your internet connection, and then try restarting Teams. Solution:
    Check and install the latest windows updates You could "Accept Answer" for this summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff
    2024-01-10T05:41:38.78+00:00

    Hi Khushi Sharma,

    According to our research, based on your error message there are a few possible solutions that you can try:

    • Check your internet connection to make sure it’s working by opening a browser and visiting any website.
    • Clear the Teams cache from your device.
    • Try accessing Microsoft Teams through web by visiting [teams.microsoft.com] and see if you can log in there.
    • If you’re using a VPN to access Teams, turn it off and back on.
    • Check if there is a service incident affecting Teams by visiting the Microsoft 365 Service health status page and signing in with an admin account.

    Hope the above information is helpful for you!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Khushi Sharma 20 Reputation points Microsoft Employee
    2024-01-12T19:04:18.1566667+00:00

    Hi Ran, The issue got resolved when I installed the latest windows updates. Thank you, Khushi

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