unable to links

Rising Flight 5,216 Reputation points
2024-01-14T18:15:17.97+00:00

Hi All i have a user who is unable to open any links in the emails from outlook. From OWA user is able to open the links without any issue. user is getting the below error when opening from outlook for Windows. please guide me. Your organization's policies are preventing us from completing this action for you

Exchange Online
Exchange Online
A Microsoft email and calendaring hosted service.
6,178 questions
Outlook | Windows | Classic Outlook for Windows | For business
Exchange | Exchange Server | Management
0 comments No comments
{count} votes

Accepted answer
  1. Anonymous
    2024-01-15T05:45:20.4466667+00:00

    Hello,

    Welcome to our forum!

    The link in email cannot be opened with error "Your organization's policies prevent us from completing this action for you" may be related to the web browser, have you tried reassigning the default browser?

    If not, it is recommended that you reassign the default browser first. Besides, it is recommended that you reset your internet settings, i.e. Press Windows and R together to launch Run. Enter INETCPL.CPL and then click OK, Click the Advanced Tab, Afterwards, select Restore advanced settings, click "Apply" then "OK".

    If you're still experiencing issues, you may need to reset Internet Explorer settings or export and import registry keys from another computer. For specific details, please refer to the following link: Hyperlinks are not working - Outlook | Microsoft Learn


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in [our documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.


0 additional answers

Sort by: Most helpful

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.